Parent line item error when attempting ALM sync

Community Manager

Parent line item error when attempting ALM sync

This item has been identified as an outstanding known issue as of the 21 April, 2018 platform releasePlease contact Support at immediately if you encounter this issue.

A workaround is provided until the issue is officially fixed.  

Note. You can only hit this issue if you have already encountered the issue described here.

Receiving an error when attempting an ALM sync:

An internal error occurred while preparing
the structural changes for synchronization.
Reason for error: Parent line item
is not a summary line item

If your line items have "Is Summary" checked in the development model, but incorrectly unchecked in your production model due to the issue described directly above, you are unable to subsequently sync if you do the following:

  • Give a formula to the line item which has a parent in the development model but incorrectly does not have a parent in the production model (due to "Is Summary" not being checked).

If you see this issue has occurred in your ALM models, for line items you have identified follow these steps:

  1. In the dev model, remove or revert the formula change back to what it was originally
  2. Sync to your production model
  3. In the dev model, add the new formula back
  4. Sync to your production model.
  5. You will now want to take the steps to fix the "Is Summary" checkbox
    for these line items as described in the
    issue and workaround directly above
Occasional Contributor

Re: Parent line item error when attempting ALM sync

This issue was fixed in a recent release.