Transport Exception error received when accessing models

justin_blake
Expert

Transport Exception error received when accessing models

This item has been identified as an outstanding known issue. A workaround is provided until the issue is officially fixed.

 

Issue

Users may receive an error (shown in screenshot) when trying to access a model. Clicking "Show Details" on the error will display further information including "Transport Exception Unable to Communicate with Server"

 

Transport Exception.PNG

 

 

If this occurs please raise a case with Anaplan Support, and include the details from the error message.

 

Workaround

Clearing the anaplan.com related cookies in the browser will allow access to models again.

 

 

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Internal Reference: CORESRV-7435