Unable to login when attempting to sign in from bookmarked login page

WGEvans
Contributor

Unable to login when attempting to sign in from bookmarked login page

This item had been identified as a known issue and is now resolved. 

Issue

Some users may be directed to https://iam.anaplan.com/login/callback where they receive an "Oops!, something went wrong" message after trying to sign in from a bookmarked page. In the Technical Details on this page, it has the following information:

access_denied: Password login via OIDC-conformant clients with externally-hosted login pages is unsupported. Alternatively, login could have been initiated from the wrong place (e.g., a bookmark).

 

WGEvans_0-1638446162146.png

 

Workaround 

Use bookmarks to permanent Anaplan URLs such as  Anaplan.comhttps://us1a.app.anaplan.com/home or a specific model/workspace, you will then be automatically redirected to the login page. 

If this workaround is not suitable in your use case, please contact Support at support@anaplan.com.

 

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Internal Reference: AUTHN-1926

1 ACCEPTED SOLUTION

Accepted Solutions
WGEvans
Contributor

Re: Unable to login when attempting to sign in from bookmarked login page

This issue has now been resolved

View solution in original post

1 REPLY 1
WGEvans
Contributor

Re: Unable to login when attempting to sign in from bookmarked login page

This issue has now been resolved