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Community Manager

"String index out of range" error when running an import

This item has been identified as an outstanding known issue as of the 21 April, 2018 platform releasePlease contact Support at support@anaplan.com immediately if you encounter this issue.

A workaround is provided until the issue is officially fixed.  

"An internal error occurred" when editing a file import action, or "String index out of range: 0" error when running an import.


The above errors occur respectively when the file import definition does not contain any column separators e.g tab, comma, semicolon or other.

  1. Re-upload the file
  2. Select one of the column separators 
  3. Save the import definition.
1 REPLY 1
Occasional Contributor

Re: "String index out of range" error when running an import

This issue was fixed in the June 16th, 2018 release.