Enter all scoping information into the Customer Success SOW tool. The tool calculates an estimate of hours required to successfully implement the platform. The tool also determines a final cost estimate. This section includes a screen shot of the Price Table in the Customer Success SOW tool and the total cost estimate, which is the dollar amount of the number of hours required times the rate for each different role, plus travel and expenses.
The SOW also includes these standard sections:
- Assumptions (Cost, Billing Schedule, and Payment Terms)
- Change Management Process