Welcome to HyperCare, Anaplan’s premium support program. HyperCare represents Anaplan’s continued dedication to your Connected Planning journey, with features that ensure you and all your Anaplan users have what they need to be successful. To learn more about HyperCare in greater detail, check out our video here. If you are interested further in HyperCare please contact your Account Executive, your Customer Success Business Partner, or email hypercare.support@anaplan.com.
HyperCare support resource |
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Weekly reporting app and metrics |
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Center of Excellence (COE) support |
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Annual end user adoption surveys and feedback session |
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Product support self-service toolkit |
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Priority queue |
First response time*: 90 minutes Resolution time: Six business days |
First response time*: 60 minutes Resolution time: Three business days |
Daily monitoring and proactive support alerts |
10 models | |
Model optimization |
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Quarterly executive summary reporting |
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VIP desk & access at Anaplan events (i.e. CPX) |
Included | |
Preferred eligibility to product programs (i.e. early access) | Included |
*Response times are not applicable to Severity Level 1 issues, which will be responded to without delay