How soon can we schedule a class?
Anaplan Academy needs a minimum of 3 weeks’ notice to schedule a class.
How long is each class?
Level 1 is four days, when taught virtually, and three days, when taught in person.
Level 2 is a four-day class for both virtual and in-person training.
The Anaplan Way is a two-day class, both virtually and in person.
How flexible are the dates?
It’s best when the classes are taught over consecutive days. Levels 1 and 2 are both technical classes, so it helps to learn the material all at once. When class days are broken up, the classroom rhythm is interrupted. The instructor often needs back up and review, which also slows the agenda on the day the class resumes.
How many people can I send to class?
Our standard class size is 12 attendees. This class size ensures that attendees get the most attention and support from the instructor.
What time of day are the classes scheduled?
Virtual sessions typically run from 10 a.m.-4 p.m., in your local time zone. Times can be adjusted with the instructor to fit your needs.
Will all of my attendee’s reach certification?
For level 1, nearly all attendees will complete the class requirements, assuming they attend all days of the class.
Level 2 is a more complex model-building class. Exams will need to be taken on their own, after the class instruction. These exams are more rigorous, and have a higher failure rate, than Level 1.
How much does a private class cost?
Class costs vary by region and by class requested. Anaplan will review the completed class request form and will provide you with an accurate quote.
How will I be billed?
When class dates and costs are agreed upon, Anaplan will create a Statement of Work to be signed by both parties. Billing will be sent at class completion.
What languages are the classes taught in?
Anaplan and our training partners are able to teach in a variety of languages and attendee accommodations. This will vary by region and by attendee requirements.
Welcome to HyperCare, Anaplan’s premium support program. HyperCare represents Anaplan’s continued dedication to your Connected Planning journey, with features that ensure you and all your Anaplan users have what they need to be successful. To learn more about HyperCare in greater detail, check out our video here. If you are interested further in HyperCare please contact your Account Executive, your Customer Success Business Partner, or email email@example.com.
HyperCare for Professional
HyperCare for Enterprise
HyperCare support resource
Weekly reporting app and metrics
Center of Excellence (COE) support
Annual end user adoption surveys and feedback session
Product support self-service toolkit
First response time*: 90 minutes
Resolution time: Six business days
First response time*: 60 minutes
Resolution time: Three business days
Daily monitoring and proactive support alerts
Two models per year
Four models per year
Quarterly executive summary reporting
VIP desk & access at Anaplan events (i.e. CPX)
Preferred eligibility to product programs (i.e. early access)
*Response times are not applicable to Severity Level 1 issues, which will be responded to without delay