February 10 Anaplan Maintenance Advisory

KayneSchwarz
Community Manager

Resolved:

We have successfully released our previously mentioned solution for the issue discovered after the February 10, 2018 release. 

If you are experiencing any Anaplan platform issues, please contact support@anaplan.com.

Update:

As a follow-up to the performance issue discovered after the February 10, 2018 platform release, Anaplan will make some updates to our platform on Tuesday, February 13, 2018, from 2:00 a.m. to approximately 5:00 a.m. PDT. During this maintenance window, you may experience momentary service disruptions while we perform these platform updates. The Anaplan platform will not be offline during this entire window. 
We have developed permanent solutions for the performance issues discovered earlier this week, and have successfully completed testing on these fixes. Additional details regarding the forthcoming updates will be made available via email and the Anaplan community soon. 

Identified:

Our Engineering team has identified the potential solution for the issue listed here. This identified solution has entered our testing and release cycle, and we hope to have a timeframe for this release shortly. 

Initial Notification:

We are currently investigating reports of performance degradation after our February 10, 2018 release. General platform performance appears to slow down as the number of line items within a model increases.

Our Engineering team is actively working on this issue as a matter of urgency. We will provide regular progress updates regarding our investigation to this blog as soon as possible.

If you are experiencing this or any other issue, please contact support@anaplan.com.

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