Why is this happening?
The current Anaplan-issued certificate used in some customer integrations is set to expire in December of 2018. Customers who are impacted have been updating their clients to use Certificate Authority (CA) certificates. We have received customer feedback that customer administrators need additional time to transition to new integration clients. Therefore, Anaplan has issued a new Anaplan certificate to keep existing Integrations running and provide more time for the transition.
Who is impacted?
For details on customer impact, please refer to our blog post and FAQ. Any required action is based on your integration client and authentication method. If you are already using an Anaplan certificate in your integrations, you need to replace it with this new Anaplan certificate. The Anaplan-issued certificates will stop working as soon as the new one is available for download.
What you need to do
The new Anaplan certificates work with your integration clients in the same way as existing Anaplan-issued certificates. Replace your existing Anaplan certificate with the new one and configure your integrations to use the new certificate. For details, see our Certificate Expiration FAQ.
Additional Information related to new Anaplan Certificates
- Update to Integration Certificate Expiration: https://community.anaplan.com/t5/Releases/Update-to-Integration-Certificate-Expiration/ba-p/38330
- Certificate Expiration FAQ: https://community.anaplan.com/t5/Releases/Certificate-Expiration-FAQs/ba-p/38331
Questions, Comments, Kudos, or Concerns?
Do you have feedback on the December 8, 2018 Anaplan platform release? Share your thoughts in the December 8, 2018 Release Discussion.