Change management is the management of change within an organization as it applies to new processes and/or technology.
Why is it important?
In short, it saves time and money!
In today’s environment, organizational changes are constantly happening and have become a critical component to adapting to the constantly changing dynamics of the marketplace. Organizations that can properly execute organizational and process changes gain a competitive advantage. Helping employees understand and embrace change is an imperative in such an environment.
Addressing change early within a project and maintaining consistency will reduce stress and anxiety, creating a more adaptable and engaged workplace. Not embracing change will lead to increased project timelines and budget, and ultimately will adversely impact employee morale.
Key steps to develop a change management program:
Have a clear vision that communicates changes and organizational benefits of the project.
Communication should start at the top to drive organizational alignment.
Identify who’s impacted - For key stakeholders, meet directly to gauge level of support. Develop a plan to address concerns for those with high organizational influence.
Identify change agents within the affected departments - Change agents are not necessarily someone that is on the project, but should be someone that has positive influence within a team or group.
Communicate early and often with consistency.
Request continuous feedback allowing the team to course correct.
Lastly, don’t forget to celebrate success along the way!