These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

I am unable to view my complete dashboard.

  • Please contact your workspace admin, and they will be able to analyze and resolve any issues with access rights.
  • If you are a workspace admin, please check your selective access settings and grant yourself the proper access to view the dashboard.

A process or action is not working. What do I do?

  • If you are not an admin, please contact your admin.
  • Admins should review the errors to help narrow down what is wrong.
  • A process is made up of multiple actions. Step through the process to find the action that is failing.
  • Review that action to determine what it is trying to accomplish. Generally speaking, you should be looking at the import or export action.

Try running the individual action to verify that it fails. If it succeeds, the error may be due to a prior action.