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Data importing or exporting questions
These are some common questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
I have attempted to run an export action but it did not create a file to download.
While running a model-to-model import process this message displays: Import Connector: Failed to retrieve data from remote server (caused by : HTTP/1.1 500 Internal Server Error)
This may occur when there is no response from the source model for the import. Retry the import action. If it isn’t successful, create a case by emailing firstname.lastname@example.org. Please include the following information:
a screenshot of the error
the names of the source and target models
the process/action name
the time the process failed
An import process is stuck at X% and is still processing.
Wait for the action to finish or, if it is taking longer than usual, note the duration when the import was started.