Common Support Questions

A Guide to CA Certificates in Anaplan Integrations

The new Anaplan APIs and integration connectors leverage Certificate Authority (CA) issued certificates. These certificates can be obtained through your company's intermediary CA (typically issued by IT or Security group) or by purchasing it from a trusted Certificate Authority. Anaplan clients leveraging REST API v2.0 use both basic authentication and CA certificate-based authentication. Examples of these clients include Anaplan Connect 1.4.x, Informatica Anaplan Connector, and Mulesoft 2.0.1.

If you are migrating your Anaplan Connector scripts from v1.3.x to v1.4.x, your available options for authentication will be basic authentication or CA certificate-based authentication. This article outlines steps to perform in preparation for CA certificate authentication.

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Unable to Access Anaplan

If you are unable to access Anaplan, there are several possible causes. This guide will walk you through some of them and assist you in troubleshooting your issue. If you continue to experience difficulty accessing Anaplan, please contact Customer Support via email, phone, or chat. 

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Model slowness questions

If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Data importing or exporting questions

These are some common questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Changes to the user experience when your Anaplan service is under increased load

As many Anaplan users know, running large calculations or large imports/exports can, in certain instances have, a significant memory overhead on the Anaplan service. When this happens the Anaplan service needs to free up memory in order to remain healthy. Some users may have received the "Service Temporarily Unavailable" page in the past, which indicates the server is under particularly heavy load and is working to free up memory.

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Import Concerns Troubleshooting Guide

If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue.

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Model copy questions

These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Dashboards aren’t syncing data

These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Training Questions

The Anaplan Academy offers many opportunities for training in both on-demand and in-person environments. During your training, you may have questions or encounter challenges with assignments. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please email academy@anaplan.com.

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ALM Questions

These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Why is conditional formatting disappearing after setting the conditional formatting rules?

Why is conditional formatting disappearing from modules after setting the conditional formatting rules?

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See the message ‘You Have Successfully Logged in to Frontdoor’ and a blank screen

When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do?

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Workspaces

These are some common questions regarding Anaplan workspaces. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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Issues logging in to the platform

These are some common questions regarding logging in to the Anaplan platform. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

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