Labels
Hot Topics
• Anaplan generated Certificates to expire Dec 10, 2018 - Learn More

Common Support Questions

Fear not, help is a click away. Search, ask Community, or view an article below.

Ask the Community
or
These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. How do I enable ALM? ALM entitlement is based on subscription agreement. To check if you have this feature, access the Manage Models window from the Anaplan Launchpad. If the Compare/Sync button is displayed, ALM is enabled. To gain access to this feature, please contact your Anaplan Business Partner. How can I revert changes I’ve made to my Production environment via sync? To revert structural changes made in a Production model, the changes must be made in the Development model and synced to Production. To do so, open the Development model and make the appropriate changes, creating a revision tag to capture these changes. Finish by syncing them to the Production model. My sync failed. What do I do? Review the error message received when the sync fails. If it references a line item, ensure the line item is in good form (i.e., properly formatted, all equations work correctly, there are no syntax errors, etc.). Review your available workspace. Will the sync increase the production model size above your limit? If so, your sync will fail. Check whether there is a revision tag in the Development model that has not yet been synced to the Production model. If the previous actions do not resolve the issue, contact Support with a screenshot of the error, the source and model IDs, and the comparison report.
View full article
These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I am unable to view my complete dashboard. Please contact your workspace admin, and they will be able to analyze and resolve any issues with access rights. If you are a workspace admin, please check your selective access settings and grant yourself the proper access to view the dashboard. A process or action is not working. What do I do? If you are not an admin, please contact your admin. Admins should review the errors to help narrow down what is wrong. A process is made up of multiple actions. Step through the process to find the action that is failing. Review that action to determine what it is trying to accomplish. Generally speaking, you should be looking at the import or export action. Try running the individual action to verify that it fails. If it succeeds, the error may be due to a prior action.
View full article
Still need help?