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If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue. If you continue to experience difficulty with your import, please  contact Customer Support  via email, phone, or chat.  Option 1 Remove the original source model data source from your target model, and try importing again. You will need to delete the mapping to the original model before remapping and reconnecting to this copy of the model. Go to Settings, and select Actions. Click Manage Import Data Sources. Look for the source model or source of the problem import. Click it, then press Remove. Now you can re-attempt your import, but you will need to re-build/re-map it. Option 2 You may have experienced this error if you import the model to another workspace than when your import was set up. The following scenario may describe how this occured: Source model A on Core 1  Target model B on Core 1 On the target model, import from source model A to your list  Import target model A to core 2  On the target model, select your list and import from source This produces the error "Failed to locate model (source model)." To fix this, remove your original source model data source from your target model, and try again.  Option 3 Close all tasks in the problem workspace and try to import again. To do this, click on your name on the top right of your workspace. Click Manage models. Click Manage tasks. Click on each task and end it. Open the desired import(s). Delete the source file from the model. Attempt to upload the desired import(s) again.
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These are some common questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I have attempted to run an export action but it did not create a file to download. This happens when the file for export becomes unavailable on the server. Read this article to help resolve this issue: Importing and Exporting your data While running a model-to-model import process this message displays: Import Connector: Failed to retrieve data from remote server (caused by : HTTP/1.1 500 Internal Server Error) This may occur when there is no response from the source model for the import. Retry the import action. If it isn’t successful, create a case by emailing support@anaplan.com . Please include the following information: a screenshot of the error the names of the source and target models the process/action name the time the process failed An import process is stuck at X% and is still processing. Wait for the action to finish or, if it is taking longer than usual, note the duration when the import was started. Open a support case by emailing support@anaplan.com. Please include the following information: Describe the type of process (is it a model to model, module to module, or list to module process?). The names of the model, module, and process. Whether the action/process is run from a dashboard. The purpose of the action (is it deleting records, updating data, or adding data?). Whether a specific action or all the actions in the model are affected.
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Actions are required by Anaplan workspace administrators to update your Anaplan environment to support TLS versions 1.1 or 1.2. Why is this change necessary? Transport Layer Security (TLS) is a security protocol that provides privacy and security to applications that communicate with each other over a network. This protocol ensures that connections are made between the intended end points using encryption and identity verification. As an older version, TLS 1.0 has several security vulnerabilities that are fixed in TLS 1.1 and 1.2. As a result, it is now considered standard security practice to disable TLS 1.0 for websites, web applications, and APIs and only support TLS 1.1 and TLS 1.2. We are confident the improved security provided by transitioning support solely to TLS 1.1 and 1.2 is worth the minor inconvenience created by this change. Actions required to avoid any disruptions to your Anaplan experience. This change is effective as of October 7, 2017. If you have not carried out these steps, please do so as soon as possible to ensure that your organization is not affected. Note that after this change, devices that run on iOS 8 or older and Android 5 or older are no longer supported. Upgrade Anaplan Connect to Java 8 if your organization uses Java 6.x or 7.x with Anaplan Connect. Test clients such as Anaplan Connect or custom integrations against the API URI with TLS 1.0 disabled.  Upgrade browsers that do not support TLS 1.1 or higher. Upgrade Anaplan Add-ins for Microsoft Office. Below you’ll find additional details for each action item: Step 1: Upgrade Anaplan Connect to Java 8  Upgrade to Java 8 using one of these options if your organization uses Java 6.x or 7.x with Anaplan Connect:  Option 1: Write a shell script that sets the JAVA_HOME environment variable to the location of the Java 8 Runtime Environment you want to use.  Option 2: Contact Anaplan Support for a script to replace AnaplanConnect.bat or AnaplanConnect.sh. The replacement script ensures that you are using a supported version of Java for Anaplan Connect. Option 3: If you have already installed Anaplan Connect, create your own replacement script: Navigate to the Anaplan Connect directory. For example, on Windows the directory might be C:\anaplan-connect-1-3-3-3. Make a backup copy of the script that calls Anaplan Connect: Windows: Make a copy of bat and name that backup copy AnaplanClient.bat-OLD. Linux/UNIX/MacOS: Make a copy of sh and name the backup copy AnaplanClient.sh-OLD. Edit the script that calls Anaplan Connect: Windows:In bat replace "%JAVA%" with the version directory of Java 8 to use for Anaplan Connect. Linux/UNIX/MacOS:In sh to replace "${java}" with the version directory of Java 8 to use for Anaplan Connect.   Windows .bat file Linux/UNIX/MacOS .sh file Original: rem Start the Java virtual machine "%JAVA%" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine exec "${java}" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" Change to Java 8: rem Start the Java virtual machine "C:\Program Files\Java\jre1.8.0_66\bin\java" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine for MacOS involves /Library exec "/Library/Java/JavaVirtualMachines /jdk1.8.0_60.jdk/Contents/Home/bin /java" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" The directory name on your computer might differ from these examples. For more information, see Data Integration on Anaplan Community. Step 2: Test Clients You can test clients such as Anaplan Connect or custom integrations by changing the API URI in your scripts to a URI that has TLS 1.0 disabled. This verifies whether your clients work with TLS 1.1 or higher. To test your custom scripts: Replace the API URIs in your custom scripts with the API test URI. For instance: -service https://api2.anaplan.com. Run the scripts and confirm whether they ran successfully. (Note that because the test API server is used to verify if your client works on TLS 1.1+, you only need to send basic API requests from their client and not large volumes of data.) Step 3: Upgrade Browsers Upgrade browsers that do not support TLS 1.1 or higher. We recommend using the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. Step 4: Upgrade Anaplan Add-ins for Microsoft Office We have released a new version of both the Excel and Powerpoint Add-ins. Previous versions that use TLS 1.0 are no longer able to access Anaplan. If you still have previous versions, please follow the prompts to automatically download and update to the new version the next time you open Excel or Powerpoint. If you don't receive prompts or you prefer to download the latest versions manually, you can do so from the Anaplan Downloads form. Questions, Comments, or Concerns? Feel free to contact us at support@anaplan.com for further assistance.
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