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Question Why is conditional formatting disappearing from modules after setting the conditional formatting rules? Answer Check the two following conditions: Check if the Enable Conditional Formatting  checkbox is checked for conditional formatting.  If the Enable Conditional Formatting option is not selected, any existing rules will be deactivated. See Conditional Formatting in Anapedia for more details. Save   the views created after adding rules and applying conditional formatting to ensure that the conditional formatting stays. If either of these fixes do not resolve the issue, please contact Anaplan Support. 
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If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue. If you continue to experience difficulty with your import, please  contact Customer Support  via email, phone, or chat.  Option 1 Remove the original source model data source from your target model, and try importing again. You will need to delete the mapping to the original model before remapping and reconnecting to this copy of the model. Go to Settings, and select Actions. Click Manage Import Data Sources. Look for the source model or source of the problem import. Click it, then press Remove. Now you can re-attempt your import, but you will need to re-build/re-map it. Option 2 You may have experienced this error if you import the model to another workspace than when your import was set up. The following scenario may describe how this occured: Source model A on Core 1  Target model B on Core 1 On the target model, import from source model A to your list  Import target model A to core 2  On the target model, select your list and import from source This produces the error "Failed to locate model (source model)." To fix this, remove your original source model data source from your target model, and try again.  Option 3 Close all tasks in the problem workspace and try to import again. To do this, click on your name on the top right of your workspace. Click Manage models. Click Manage tasks. Click on each task and end it. Open the desired import(s). Delete the source file from the model. Attempt to upload the desired import(s) again.
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These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. How do I enable ALM? ALM entitlement is based on subscription agreement. To check if you have this feature, access the Manage Models window from the Anaplan Launchpad. If the Compare/Sync button is displayed, ALM is enabled. To gain access to this feature, please contact your Anaplan Business Partner. How can I revert changes I’ve made to my Production environment via sync? To revert structural changes made in a Production model, the changes must be made in the Development model and synced to Production. To do so, open the Development model and make the appropriate changes, creating a revision tag to capture these changes. Finish by syncing them to the Production model. My sync failed. What do I do? Review the error message received when the sync fails. If it references a line item, ensure the line item is in good form (i.e., properly formatted, all equations work correctly, there are no syntax errors, etc.). Review your available workspace. Will the sync increase the production model size above your limit? If so, your sync will fail. Check whether there is a revision tag in the Development model that has not yet been synced to the Production model. If the previous actions do not resolve the issue, contact Support with a screenshot of the error, the source and model IDs, and the comparison report.
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These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. How can an Anaplan user move a model between a customer’s workspaces? The user must be the workspace administrator on both the source and target workspaces. To copy a model, follow these steps from the : Click Customer and select the customer. Click Manage Models and select the target workspace. Under Model Management, click Import. The Import Model dialog displays. Enter the name of the model to be imported. The Source should be Anaplan/Production. Click OK. A model needs to be moved between different workspaces (e.g., partner and customer), or vice versa. How can I do this? Open a Support case by emailing support@anaplan.com and include the following information: Source Model name or GUID Source Workspace name or GUID Target Model name or GUID Target Workspace name or GUID I am not sure if a model belongs to a Customer or Partner workspaces. Can you help? Please reach out to support via support@anaplan.com.
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If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. Are you running any large import/exports? If you are unsure, please check with your Anaplan administrators to find out. These processes consume Anaplan resources, and if a large import or export is taking place, it may be advisable to consider using an automated task to schedule the job to complete after hours. Are there any large model changes going on? Think about the change that you are making (or that someone else might be making). Will this change have an effect on the rest of your model? Keep in mind that if a change is referenced downstream in your model, it will be calculated throughout the entire model, impacting your performance. Are you the only one running into this issue? Start with a browser clean-up and a reboot of the computer and try the same action again. If you are unsure how to clean up your temp files and browser cache, please speak with your IT team. If multiple users are experiencing an issue, check to see if it’s just that one model or all models in the workspace. If all models are slow, please contact Anaplan Support. Anaplan Support will ask you: for the URL of the model that is slow (if the model will not open or the workspace will not open, share the model name and the workspace name) when you first noticed the issue the last action taken in the model before the issue began
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Question I’ve received the following error message: “Failed to locate model (source model)” What causes it and what should I do to resolve it? How does it happen? You will see this error if you have performed the following: Create an import between two models within the same workspace. Import the target model to another workspace. Attempt to run or edit the import in the new model, or attempt to create an new import using the import data source that was created in step 1.  How do I resolve it? In the model which is showing the error, navigate to Settings > Source Models. Select the model which is the source of the import (note: the preceding workspace name will be incorrect). Click Edit Mapping; you will see the following warning at the top of the selection dialog box: "Original source model is not available." Select the workspace the source model is in from the dropdown, and then select the source model and click OK. Retry the import action, and it will now reference the correct source model. Please  contact Anaplan Support with any further questions. 
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Question How can I mass delete data from a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for mass data deletion. Create an import with all "0s" (from Number-formatted cells) OR a blank value as follows: Export the module. Paste all blank values in the module. Import the changed module back into the model. Run the import. If this is an action you will have to do often, consider using the  Delete from List Using Selection  action as a resolution.
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When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings Go to the   Control Panel Select Clock Select   Language Select   Region Select   Format Google Chrome: Uses the decimal separator set in browser Settings Go to the   Advanced Settings Select   Languages Select   Language and Input Settings  Select   Add Select   Display Google Chrome   in the language   Firefox: Uses the decimal separator set in browser Settings Go to   Options Select   Content Select   Languages Select   Choose If you change the browser locale, also be sure to verify that the browser is up to date with the most current version. If you continue to experience issues after attempting these steps, please contact Anaplan Support. 
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Question How do I change the name of a Module? Answer Log in to Anaplan. Click  the name of the model that contains the module for the name change. Click the Modules page under the Model Settings. Double-click on the module that you want to rename. This will place the name in edit mode for the module name. Enter the new name of the module and press Enter. Click  the Tab  button on the keyboard or  click  on another cell to save the new module name.
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