The Call Center Planning app is an easy tool for staffing and planning at call centers. It uses the industry-standard Erlang-B and Erlang-C traffic models to answer questions like: How many agents do I staff at each call center given different call volumes? What will be the average wait time for a caller? What is the probability that a caller will have to wait to get serviced? It is easy to use and does not require knowledge of complex queuing theory. The functionality used within the Call Center Planning app also applies to many other cases, such as grocery checkout counters, highway toll booths, and airline check-ins.
Import call center data directly into the app to instantly generate a call center forecast
Manage your call center forecast through various statistical methods
Generate accurate call center statistics including SLA thresholds, arrival rates, answer times, and many others
Accurately plan staffing needs based on customized SLA assumptions
Anaplan is driving a new age of connected planning. Large and fast-growing organizations use Anaplan’s cloud platform in every business function to make informed decisions and drive faster, more effective planning processes. Anaplan also provides support, training, and planning transformation advisory services. Anaplan is a privately held company based in San Francisco with 16 offices and over 150 expert partners worldwide.