Hello all. My name is Philip Austin and I am a Customer Success Business Partner based in Stockholm. There are a number of Nordic Travel / Transport customers interested in sharing experiences and learning from other Anaplan users in the Travel and Transportation industry. They hope customers in other regions will share that interest and participate in this user group.
... View more
Hello all members of the Nordics Anaplan User Group! Anaplan’s New UX is now Generally Available for all customers, and the Nordics Customer Success team is eager to help all our customers develop their solution expertise and benefit from the New UX’s improved functionality and intuitive usability. We therefore are happy to arrange training workshops/hackathons for your team to learn how to build pages and discuss best practices. The Anaplan Product Development leads will join to provide insights on the solution design and best practices.
We are scheduling 2 separate NEW UX workshops in December 2019:
December 4: remote web meeting (registration link)
December 5: in person training in Stockholm (registration link)
The two meetings will have exactly the same format and content, so please select the one that suits you best and register for that event.
Each workshop will have 2 portions:
09:30 – 12:00: Solution and Page Building Training by Customer Success team
13:00 – 15:30: Hackathon, where Anaplan’s team including the Product Development leads will provide guidance and insights as you build New UX pages
Please come with at least 2 ideas for pages you would like to practice with. We suggest at least 1 equal a dashboard you already have in your environment, and 1 be a new dashboard that you are conceiving.
We will send webinar links for those that register for the remote workshop on December 4, and details about the exact location (Odenplan, Stockholm) for the December 5 session.
How do I attend
Please select one of the two following links to register for the event you prefer. If you have any questions concerning registration please feel free to reach out to your Anaplan Customer Success Business Partner (Christer.Jansson@Anaplan.com, Colin.Porter@Anaplan.com, Philip.Austin@Anaplan.com).
We look forward to your participation in this New UX training!
... View more
Thank you to all Nordic Anaplanners who joined the inaugural Nordics User Group event: Stockholm 2019-Sept-12.
It was very nice to meet you and learn from your diverse solutions and experiences in the Anaplan platform. Really great that there was such range of experience, from customers who have used Anaplan for 4-6 years, to those just starting the first implementations.
Thank also for allowing us, the Anaplan Customer Success team, the opportunity to provide information about the Anaplan roadmap, services and best practices.
We were pleased that the meeting ended with a conversation that the attendees are enthusiastic to continue and build the Nordic User Group community, with additional / regular events. We noted all your preferences on how you could envision this community action progressing. Please see the detailed ideas on topics, approach, venues here below.
The attendees / users are interested in continued discussions / sharing experiences on best practices concerning
Solutions (concrete presentations of how customers’ planning solutions: dashboards, activities. Note, as necessary, data cleansing to not share sensitive data)
Challenges encountered and solutions used to address them
Model maintenance – how to keep an optimal solution as business develops and new use cases are implemented
Implementations – such as the level of detail desired when documenting user stories to be implemented
Center of excellence: how to determine appropriate model builders and the time requirements
Additional topics of interest:
Tips on new functionality that can be used to simplify models that may have been developed before that functionality existed
Nordic companies’ ideas for future roadmap: if many attendees share the same desire for new a new functionality, and all vote in Anaplan’s Idea Exchange, the additional votes will increase the likelihood that the Anaplan team prioritizes the idea.
In addition to presentations from Nordic customers, invite a non-Nordic customer (UK, Benelux…) to present one of their use cases
Anaplan Customer Success present latest updates on functionalities and Anaplan news
Meeting Approach. In general the attendees agreed with the approach described by Benelux User Group Chairman Philip Erkinger (TATA Steel), although a few variations are needed to adapt to the specifics of the Nordic region
Cadence: 2 meetings per year would be welcome
The attendees had less availability in Q4 and in summer, so suggested that a September and March timing would be ideal
The team prefers Face to Face meetings
The team would prefer full Nordic events – to have common meetings including Danish, Finnish, Norwegian and Swedish customers. Given Nordic’s large geographical market we understand this is more challenging. One suggestion was that 1x per year (example: March) the User Group events are for all Nordic (which means traveling for the team) and the other time per year (example, September) be country specific (so that most attendees are relatively local).
For those events where travel is concerned the team prefers that this be a full day event (09:00 – 16:00, example) – to have enough topics to justify the travel. For those events that are country specific, pontentially half day events would be preferable (example: 12:00 – 16:00), like the Benelux region does.
Preference to rotate location, like Benelux, to see / experience other companies’ locations.
The idea of having the Nordic User Group meeting at an Anaplan CPX (like London) was discussed. Some attendees preferred not to do this approach as it would prolong the number of days away in that one week from their other responsibilities.
User Group Collaboration outside meetings
The attendees appreciated the Benelux approach, which has a core executive team of a few companies, who have calls (approx. 1x month for 30 minutes) to discuss next meeting
The attendees also liked the idea of leveraging the Anaplan User Groupportal, to share ideas – we recommend that all Nordic Anaplanners register to share discussions.
The attendees’ vision is that the Nordics User Group shall be run by users, for users. Not by Anaplan. However the team at this first event asked the Anaplan Customer Success team to help organize the next meeting (March 2020), with the hope that after that event the user community will be ready to take ownership.
Anaplan will discuss with customers to see who could host the next event.
The Anaplan team will post all presentations to the User Group portal
We encourate Nordic Anaplanners to register to share the discussions!
We look forward to our next discussions and hope additional Nordic Anaplanners will be able to join, benefit from the team’s expertise and share your own experiences!
... View more
I may be taking this idea in a different direction than @Ernie_Goff originally intended, in which case I can raise a separate feature request. Customer Scandinavian Airlines (SAS) has requested a second option for multi factor authentication than just Single Sign On. The business case is that the customer would like a limited number of users from a supplier (so, external to SAS) to be able to log in, but with a multi-factor authentication protocol. As that supplier's users are not internal SAS they are not in SAS's Active Directory and thus the SSO approach will not work. They wish that the Anaplan Platform allowed for another approach (like, sending an SMS to the person logging in, with authentication code, to verify the user, in addition to the user name and password).
... View more