During the last year—amid some very different and challenging times—we’ve seen the importance and impact of community. Whether it’s the physical community we live in or the community we choose to be part of, having a group of people to lean on helps us meet challenges through a shared purpose and journey. Our Anaplan Community has shown that we can meet any challenge together, produce incredible content and experiences together, and grow together, even during difficult times.
The reason our Community has produced more, interacted more, and added more value than ever before during the last year is because of all of you. With their continuous engagement and dedication, our members make our community work.
Thank you for everything you have done and continue to do for each other and the Anaplan Community. I am excited for what comes next!
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Anaplan Talent Builder —the destination for learning, connection, and career opportunity—is excited to announce the addition of the Anaplan Access program! Read on to learn more about our newest program and all the benefits offered within the Anaplan Talent Builder section of the Community.
What is it?
Anaplan Access is our free, 90-day trial program that grants independent learners access to a private Anaplan workspace. It enables those who are looking to develop their Anaplan skill set to get started on their Anaplan learning journeys quickly and create new opportunities for themselves within the Anaplan ecosystem.
Who can join?
The program is open to learners currently outside of the Anaplan ecosystem who want to level-up their knowledge of the Anaplan platform and work towards their Certified Model Builder certification and beyond!
At this time, we ask that existing Anaplan customers and partners connect with their Anaplan business partners and/or representatives to learn more about the options available to you.
When can I get access?
You may request access to your private workspace now through the Anaplan Access program. Further details regarding the process and timing are available during the request process.
Why should I request access?
Great question! Here are just a few of the benefits you will receive from the Anaplan Access program:
Platform access - 1GB of workspace
Begin your journey to become a Certified Model Builder when you complete the on-demand training.
Access to Anaplanners across the globe
Take advantage of the more than 30,000 members in the Anaplan Community waiting to support and inspire you.
Support throughout your journey
Get the support you need through expertly curated technical content, best practice guides, videos, and much more.
Training at your fingertips
Experience the full-suite of free, on-demand training available through the Anaplan Learning Center.
Where do I go next?
Anaplan Access Our free, 90-day trial access program for learners outside of the Anaplan ecosystem.
Anaplan Talent Builder Your go-to resource for discovering the paths and careers available in the Anaplan ecosystem and the steps to take to get you there. With tailored information for Model Builders, Solution Architects, and Master Anaplanners, our self-serve guidance highlights what skills can set you up for Anaplan career success, and the courses and information you need in order to meet the requirements of each role.
Learner’s Lounge Our dedicated micro-community designed for learners to stay connected, ask questions, obtain support, and more throughout their learning journeys.
User Directory We’ve made it easy for Anaplan customers and partners to identify available talent and find the next member of their growing team by searching for available talent in the user directory of model builders.
For more information, please feel free to contact us at email@example.com, or leave us a comment below. We’re looking forward to connecting with you on your Anaplan learning journey!
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Thank you for your interest in Anaplan and our new Talent Builder program.
We are currently finalizing the details of this offering but there should be more information available next week!
Please keep an eye on the Anaplan Talent Builder pages for this upcoming information.
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Are you in need of Anaplan platform support? The Community is here for you!
Take a look at the various resources below to connect with other Community members and get you back on track with your learning journey:
Note, Anaplan Customer Care is not available to answer your questions during your 90-day Anaplan Talent Builder trial. Cases submitted to the Customer Care team will not be answered. Instead, please reference these resources at any time for the best support experience.
Learner’s Lounge Share your Anaplan Talent Builder journey and connect with others on a similar path.
Anaplan Platform Forum Discuss the Anaplan platform, ask questions, and get answers from the Community.
Academy & Training Forums Ask questions and find answers specfic to the Academy courses you're enrolled in, including:
Level 1 Model Building forum
Level 2 Model Building forum
The Anaplan Way forum
Anaplan Talent Builder Your go-to resource for discovering the paths and careers available in the Anaplan ecosystem and the steps to take to get you there.
Anapedia The home of Anaplan’s in-depth technical documentation.
Platform Best Practices Hear from Anaplan experts on the best ways to use the platform.
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Welcome to the Anaplan Access Learner’s Lounge! We’re happy to have you as part of this excellent opportunity for you to experience Anaplan first-hand and grow your model building expertise within the platform.
To get started with your free, 90-day access to Anaplan, be sure to request access now by completing the Temporary Access and Use Agreement, which can be found on the Requesting Access to Anaplan Training Workspace page. Once you’ve submitted your request, your access will be processed within 72 business hours.
In the meantime, this is the perfect chance to become familiar with all of the resources that will help you along your Anaplan learning journey, including enrolling in immediate, on-demand training, as well as becoming familiar with your Anaplan Community resources.
Anaplan Community The Anaplan Community is how Anaplan supports, inspires, and connects over 30,000 Anaplanners from around the world. Create a Community profile for free to obtain access to learning, blogs, forums, support, and much, much more, including:
The Anaplan Talent Builder .
Peer-to-peer support through the Forums .
Platform Best Practices content from internal and external Anaplan experts.
Connected Planning and thought-leadership posts in the Community Blogs.
Educational content through the Anaplan Academy .
Again, be sure to register for the Community to create your free account today.
Anaplan Learning Center The Anaplan Learning Center, part of the Anaplan Academy, is where you will enroll in model building courses and track your learning through key courses, such as Level 1 Model Building, Level 2 Model Building, and more.
Anapedia Anapedia is Anaplan’s home for technical platform documentation, including in-depth support documents and tutorials to support your model building journey.
Questions? Comments? Feedback?
We're here for you and want you to be successful. If you have any questions or comments to share, send us an email at firstname.lastname@example.org, or create a new topic here in the Learner’s Lounge.
Again, we are excited to welcome you on the start of your Anaplan journey. From time-to-time we may reach out to hear how your journey is progressing and understand how we can improve your experience. If you have any feedback for us in the meantime, let us know!
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@RamanaP @JaredDolich @davidmccarty
Thanks for the comments!
There will be more to come from Talent Builder over the coming weeks, and we will be looking for feedback, input and ideas as we move quickly to enhance this important program! So keep it coming! 🙂
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We’ve heard from more than a few talented Anaplanners that their passion for the platform is so strong—they couldn’t imagine working on any other platform out there. They want to continue to expand their skill set and stay within the Anaplan ecosystem, while also advancing their careers.
Great news! Anaplan has developed an Available Talent group, dedicated to helping you achieve your career goals. By joining this group, you will automatically identify yourself as someone who is open for new Anaplan career opportunities.
As the need for skilled Anaplan talent grows, so does the opportunity to continue to grow in your Anaplan journey. We hear from potential employers every day—they need more talent! The new directory is dedicated to you and your next opportunity. Whether you’re looking to join one of Anaplan’s large roster of customers, or you’re interested in joining a partner, there is no shortage of opportunity for your skills in the marketplace.
While you wait to connect with your next opportunity, get prepared by checking out all the resources Community has to offer. Join discussions in the forums to connect on hot topics, subscribe to the blog to hear from industry thought leaders and get program updates, and brush up on your skills in the Academy and best practices.
Your next opportunity is just around the corner. Get your journey started by sharing your status with the entire Community.
I’m Ready for My Next Opportunity. What’s Next?
Go to the Available Talent group.
Click ‘Join Group Hub’.
You’re now searchable in the User Directory as Available Talent.
Then, find tips on optimizing your Community profile, including adding a picture and linking to your LinkedIn profile.
I’m Seeking Talent for A New Opportunity. Now What?
That’s easy too.
Go to the User Directory.
Under User Roles, select Available Talent to view Community profiles and access LinkedIn profiles.
Send a private message to anyone in the Community.
This improved User Directory experience is part of a growing suite of tools and education available from Anaplan’s Talent Builder. Stay tuned for enhancements—coming soon. Let us know what you think about the new directory in the comments below.
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Looking forward to hearing your feedback on our first phase of the Anaplan Talent Builder. Let us know your thoughts below, Community!
Visit the Anaplan Talent Builder section here: https://community.anaplan.com/t5/Anaplan-Talent-Builder/ct-p/ATB
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Community is the most important thing we can be part of.
For as long as life has existed, people have sought and formed communities. Moreover, as humanity grows and becomes more and more connected, those Community structures and interactions start to span outside of our houses, towns, cities, and countries, in order to connect people from around the world.
Over the last few years, the community industry has noticed the advent of smaller, more discreet communities versus the massive scale of the social media giants. Those same giants are acknowledging this shift and are re-investing in smaller private groups.
So, what does this mean for businesses? Now, more than ever, the community industry is going through a renaissance. People are migrating to smaller group interactions for their personal and professional lives.
The time to start investing (or re-investing) in community is now! Click to Tweet
What Community Means to Me
I am a community leader, so the importance of community will always make sense to me. I have been using communities for a long time (pre-broadband–so a really long time). The message boards of old power communities have reached me throughout every major moment in my life, the highs and the not so highs.
Having been a part of communities in business for the last decade across many industries has given me the opportunity to see that power of community touch so many people. From support in retail and telecommunications to healthcare and technology communities, it is the power of connections that still astounds me. People helping people is the easiest and most impactful thing we can do for each other, no matter how big or small, and that is what community is all about. That’s why I do this, that is why I build community.
Making a Business Case for Community
The idea that people need connections and need a community is certainly not a stretch, but as a business, funding a community requires a purpose, a goal, an ROI—right?
Well, yes. Kind of.
I am reminded of a quote by Gary Vaynerchuk, who when grilled about the ROI of social media retorted with “what’s the ROI of your mother?” Vaynerchuk wasn’t being funny, but rather trying to make the point that social media will prove its value.
Similar to social media you can measure the value of a community in a number of ways and with increasing degrees of complexity, but it is rarely an apples to apples comparison from one community to another. Due to this, it can be difficult when leaders often look for performance against a benchmark.
The mechanics to measure success are already there, and you can work towards metric after metric to prove an ROI for your community. However, in order to measure the success of your community, you need to know what success looks like for you and your business.
What if I told you the ROI is not the value of a community?
The value for a community is different to each and every member in your community. Bare with me as I dig myself out of this seemingly ever-deepening hole of “fluffy metrics.”
The value of a community (whilst easy to measure in the numbers) is the community itself. The connections, conversations, contributions, and engagement that is happening in your community gives you more than the goals and metrics you drive. It gives you the unsolicited voice of your customers.
However, gaining access to the voice of the customer is not as easy as giving them a space and hoping they respond. Many businesses see building a community as a checkbox item; they see the allure of engagement, marketing, and support deflection. The problem is that a community cannot be “launched and left.” You cannot simply throw a forum online and hope people will interact, sell the product to one another, and solve each other’s support issues.
So, whilst I believe the unsolicited voice of the customer to be the most powerful feedback a business can receive, it still needs to be nurtured. There are three components to nurturing and growing your community to help give your customers a stronger voice:
Build Value: You need to create programs to encourage your community members to participate. They need to be rewarding on the surface but have enough value beyond the initial reward.
Create and Curate Content: The biggest part of your community content strategy should be your user-generated content. Making it easy and rewarding to contribute is key to nurturing content from your members.
Develop Habits: Making your community a “habit” will yield a massive payoff. Triggering a need and a want in your members to visit and engage regularly gives you a bankable engagement base to build on.
The Anaplan Community
Anaplan has developed a great community made possible by our incredible Customers, Partners, and Employees. The team I have the pleasure of leading are the creative enablers of our members, through the content they produce, the programs they launch/run, the habits they’ve helped to form, and the platform they have built.
I know we all like the big-ticket numbers too, so here are some from 2018! (we already see a 40% increase year-over-year in 2019).
We added over 7,000 new members
Our members spent over 1,750,000 minutes in the Community
There were over 2,250,000 page views and over 550,000 visits to the Community
I really enjoyed sharing my passion with you and would love to hear about your experiences with communities below.
Francis Murphy is the Director of Community at Anaplan a position he has held since 2017. Prior to Anaplan, he built the Social Customer Care and Community strategy at Optum. A dedicated multi-channel leader with proven success in driving change across Retail, Healthcare, Telecommunication and Tech industries in the UK and US. Known as an innovator and strategic thinker with expertise in building sustainable change in the customer experience to deliver against business objectives.
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