Ability for customers to set time frame for when sessions will time out

Ability for customers to set time frame for when sessions will time out

A detailed description of the enhancement that is being requested:
The Anaplan timeout is currently set at 30 min for ALL users of Anaplan. This setting should be set at the CUSTOMER level so that the customer can control what is an appropriate timeout for their organization. Some may want 10 min timeouts for stricter security, and some may want 10 hr timeouts so they can run processes overnight if needed.
A global timeout does not solve any security issues, it just restricts everyone to use the same global setting. This needs to be flexible.

 

To provide more clarification, could you please explain how you hope the enhancement would assist in your business process(es)?:
Same as above – Every business needs the flexibility to determine what is an appropriate timeout for their users to ensure the proper security and usability for their specific org.

34 Comments
gazwillott
Contributor

As a model builder, I would like to be able to set the global time-out of my models so that our users are not kicked out of the platform automatically after 30 mins of inactivity. It would help ensure that users don't have to try navigating back to the original view they were in before the period of inactivity.

Stan
Honored Contributor
 
Status changed to: Your support is needed
Rebecca
Valued Contributor
 
Status changed to: Considered for Future Roadmap
Rebecca
Valued Contributor
 
Status changed to: Under Investigation
Kurtisdavis
Contributor

Request that the automatic log out time for users be extended to 1 hour or allow admins to be able to set the idle time limit beyond the 30-minute timeframe. Our team has to log in several times throughout the day as they prep for meetings and reviews along with having to reset the dashboards that were initially on their screens.  The current limit of 30 minutes is not enough for our team. It has become to be time-suck and an everyday annoyance for our team to log into Anaplan again and again throughout the day and having to pull up all the dashboards we were working with again and again. 

Miran
Super Contributor
 
Status changed to: Your support is needed
jmooreck
New Contributor

I agree with the proposal to increase idle timeout limit to 1 hour. It would be welcomed by our users, thanks!

mooreta
Contributor

I agree with this suggestion. As long as it does not affect the performance of the model, it would help save our team time as well.

 

The big cause of this is if someone has to go to a meeting, and then come back a keep working in Anaplan. It does not leave enough time for the user to be away if they need to immediately come back and look at something in the model.

WWright
New Contributor

I agree. I think it would be nice to allow for the admin to set the limit.

dgeci
New Contributor

I agree.  Allowing our admins to set the limit would be ideal.  Our users complain about this often when they have multiple windows open and have to login again.

amickel
New Contributor

Yes!  This would be a great improvement and will certainly improve the user experience.  Allowing admins to set the timeout is ideal since it will allow each admin to adhere to the policies set forth by their company.

zhaotun1
Occasional Contributor

Agree. Increase the time out limit would be greatly improve our user experience. Hope model admin can set the timeout as needed.

Rebecca
Valued Contributor
 
Status changed to: Under Investigation
Alessio_Pagliano
Certified Master Anaplanner

Following - I agree this needs to be a parameter owned by customers, ideally by application/workspace

michiel.jeuken
Occasional Contributor

For authentication assurance level 3 (AAL3), the following controls apply which require a tenant an/or model specific session Time out setting:

Reauthentication: 12 hours or 15 minutes inactivity; SHALL use both authentication factors

rakeshk
Occasional Contributor

The Tenant admins should have options to set it at the tenant level.I agree this needs to be a parameter owned by customers. Please consider this as a priority. 

Durnferd
Contributor

Also needs this capability

CommunityMember117857
New Contributor

Yes agree this should be a customizable level.

Ideally at the Model level. But at the very least at a Customer (Tenant Admin) level.

Thanks

dsynanpeterson
New Contributor
Yes, we also need this
FabianC
Certified Master Anaplanner

Can only agree with above suggestion.It should be possible to set inactivity time at model level or minimum tentant level. In this case I can be the spokes person of multiple customers as I´m partner to Anaplan. This is asked for alot

DanaCodding
New Contributor

I support this as well. I model part-time and am on a number of meetings for the rest of my day; it is incredibly frustrating to be halfway through something in Anaplan, get a call, and then come back to find that I have to log in and I have lost all my views and even draft (unsaved) dashboards. Being able to set at a user level would be great. 

FvLeeuwen
New Contributor

This would definitely would help and "limit" frustration to log-in again multiple times a day. We started using Anaplan in our company recently and this is one of the most heard point to be improved.

christina_toump
Occasional Contributor

I agree with that idea too. It would be useful if admins could set the time out period per workspace/model. I am receiving complaints from users that might be using other systems as well at the same time or having 2 Anaplan models open and after a call they are kicked out so they have to select everything from scratch.

Personally as a model builder I find it a bit inconvenient when working on something and having to go in a meeting (for example in the middle of troubleshooting using a temporary view which is not saved and after my meeting my view is lost and have to set it up from scratch).

Fayazs117280
Occasional Contributor

Allowing admin to set the model timeout would be lot helpful.

filip.sypniewski
Master Anaplanner/Community Boss

It would be really great to have it. Very often Customers are asking about such functionality. Would be nice to be able to set the time per Workspace or at least Tenant. 

CommunityMember111481
Occasional Contributor

Yes, would be a good benefit to be able to change it individually and quickly for relevant workspaces. Clients are regularly asking for this feature. 🙂

johan_vangerwen
Frequent Contributor

Hi, Just to be clear, this is about the end user who for which the browser session has to be managed. Correct?

We also have a "time out" on the model when is it idle for a longer time. The model will go out of memory in that case.
There are cases where customers run a "keep alive" script to keep the model in memory. This avoids that the end user will be confronted with the model opening time when logging on again. This opening time can for some models be long (>5 min).

 

I would also like this to be managed by the customer, eg not via a "keep alive" script but managing when the model can get out of memory (for instance each weekend at xx:xx hours).

 

mooreta
Contributor

Hi, @johan_vangerwen, I believe this is referring to the Anaplan session timing out and the user having to log back into Anaplan and open up the previous page they were looking at. As we have more users needing to view data consistently in Anaplan throughout the day, it is becoming increasingly more cumbersome for the user to have to keep logging back in.

 

Any update on where this is at? I know the request has been out there for a while.

johan_vangerwen
Frequent Contributor

@mooreta yes your are correct, it is about the end user browser session, sorry for mixing up with the model time out topic. 

 

As for the status of the browser session time out, I see it is still "considered for future roadmap". @Rebecca is there already moving something towards "on the roadmap"?

JF1
New Contributor
New Contributor

I have numerous customers complaining about the 30 minute time out and how inconvenient it is.  Often one of the first requests I receive is, "Please switch off this automatic time out for me/us".  The majority of Anaplan users are managing/performing multiple tasks and do not just permanently model build or use/navigate an Anaplan model, therefore it is perceived as an annoyance by customers.  No one wants to keep logging in multiple times throughout the day because they had to answer a call, analyse an existing model outside of Anaplan,  deal with an interruption/urgent matter or simply complete a presentation to a client or team before starting a demonstration of an Anaplan solution or a sprint review session.

 

The time out has been set to 30 minutes for a long time, so it would be good for customers to understand the rationale behind the time allowed and what the benefits are to the platform.

 

 

KeisukeT
New Contributor

Totally agree with this request.

Please take care this and consider on the product roadmap.

YaseminSP
New Contributor

Hello from 2022! I completely agree! It would be a great improvement. 

YAKS
New Contributor

Is this issue solved? I see that contributors and partners alike have been requesting this update since 2019.

I can only agree with the rest, this is needed and should be one of the top priorities, it really affects the day to day work.

Jonathan57
New Contributor

I vote for adding this feature as well.