Option to customise or remove automated email to new users added to a workspace

Option to customise or remove automated email to new users added to a workspace

When I add a user to a workspace, an email is automatically generated.

1/ The current content is not suitable - we  need the ability to customise it so people do not contact the person who added them for instance as it may be different from the actual point of contact, and we would like to direct people to content or training on the intranet.

2/ The ability to turn off email notifications as sometimes we add users by error or to a test envrionment for testing purpose and they get all confused by the email.

As an administrator, it is my role to tell users that they have access to Anaplan, it is not Anaplan's role.

24 Comments
AnaplanIdeas
Community Manager

Description of the enhancement required:

Ability to control when users receive e-mail notifications when granted access and ability to send e-mail to users within a workspace/model with a custom message.

 

An example of the enhancement:

When a user is granted access, then an e-mail notification is sent on a specified date/time. Also, when a standard message needs to be sent to all or single user within a workspace/model then an e-mail can be sent from within Anaplan.

 

How would it help the business process:

This enhancement would be beneficial:

* To have control on the timing of e-mail notifications being sent to users to prevent it from being treated like spam
* Grouping notifications together
* Single source for communication

AnaplanIdeas
Community Manager
 
Status changed to: Considered for Future Roadmap
AnaplanIdeas
Community Manager

Description of the enhancement:

As an administrator I need to be able to edit/change/stop email notifications that go out to users.

I would like to be able to have granular control over all notifiations and their associated action triggers. This would include temporarily blocking/turning off notifications for a period of time and then re-enabling them after the fact. 

I would also like the ability to edit a template (or have my BP edit the template) so that the automatic notifications are relevant and specific to my users and my company.

 

How this would improve my business process:

We do some testing of the models before launch to our users. We don't want users to receive notifications during the testing phase or the set-up phase. With regards to the template, in some cases I want my users to reach to someone internally before reaching out to Anaplan support so I'd like to include that in the notification (rather than having it direct users directly to Anaplan support). 

AnaplanIdeas
Community Manager
 
Status changed to: Considered for Future Roadmap
Miran
Super Contributor
 
Status changed to: Your support is needed
KristofferHalle
Contributor

We would also like to be able to control the content of the notification. Especially it would be intuitive for the user, if our SSO-url were included. We e.g. also want the notification to refer to the local support contacts to avoid the current standard reference to the central user admin.

gsaito
New Contributor

Agreed with all points from the OP. I consistently get the same questions asked from clients:

  • Can we alter the email that is sent to end users?
  • Can we disable all irrelevant Anaplan related emails to end users?

For clients that have +1k users this becomes a critical feature and should be standard especially since Anaplan is utilized between mid to large size companies. 

Alessio_Pagliano
Certified Master Anaplanner

Any chances of this to be prioritised ?

Even just starting with disabling this automatic notification would be a huge step forward. 

 

This is causing us some headaches. Customers that have single sign-on enabled are even more impacted as users are getting even more confusing by receiving a login link that won't work. 

 

Thanks,

A. 

MagaliP
Community Boss

Thanks Alessio for the support. I have noticed they have changed the email since, it is more neutral now but it still invites users to the wrong behaviour so I agree this should be prioritised.

Wendy
Certified Master Anaplanner

It would be great that we can have this functionality before large roll out!  It would help us to improve UAT test process.  

 

 

Rebecca
Valued Contributor
 
Status changed to: Under Investigation
Rebecca
Valued Contributor

This is a candidate for the longer-term roadmap. There are some changes to the underlying technology that would need to happen to support this functionality. As such, it's not something that we can look at doing in the short-term. 

Status changed to: Considered for Future Roadmap
KelseyTreadwell
Certified Master Anaplanner

Add that the admin should be able to Resend the welcome email to specific users without having to remove them and re add them to the workspace. Practical example - all users are added to workspace by a partner during development - users don't login until testing and have since 'lost' the email and ask for it to be resent.

GrahamJordan
Contributor

I have a several customers who also are requesting this.

Igor
New Contributor

Dear Anaplan,

 

topic was marked as "Considered for Future Roadmap" on ‎08-15-2018. 

This improvement can improve our users experience and reduce manual efforts on support team side, so I am very interested in a progress. Could you, please, share latest news?

 

thanks,

Igor

TomonoriO
Occasional Contributor

I agree.

There is a request for management of the e-mails delivered at the time of user registration. We would like to see the roll of e-mails in the user administrator side.

Igor
New Contributor

Dear @AnaplanIdeas ,

 

topic was marked as "Considered for Future Roadmap" two years ago, on ‎08-15-2018. Could you, please, share latest news?

 

thanks,

Igor

jwu
Certified Master Anaplanner
Certified Master Anaplanner

Yes.  I've had customers request this all the way back to 2017 at least.  

rakeshk
Occasional Contributor

Any updates to this ? We are really looking at avoiding this notification when adding very senior stakeholders in the company.

Charly
Occasional Contributor

+1

Anaplant
Contributor

It is kind of unlucky to have to send out automated emails to hundreds of users during a user email migration (hypothetically). I (genuinely) wonder what underlying tech could be so difficult to fix given this seems to have been an issue for ~5 years. Would love to help!

NathalieLbn
Certified Master Anaplanner

+1, As we use SSO, this email is misleading for our new end-users.

jditty
Occasional Contributor

Bumping this again. There is still a need for this.

Jonathan57
New Contributor

This would be a great feature to add.