Support for Anaplan-Generated Certificates to stop by end of 2019


What is happening?

At the end of December, 2019, any authentication certificates generated using the Certificates app in the Anaplan My Account page will no longer be supported by Anaplan.The certificates will technically continue working till Feb 25th 2020, but Anaplan support team will not accept support tickets for these Certificates. Users cannot be authenticated using Anaplan certificates beyond Feb 25th 2020.

Why is this happening?

As the Anaplan platform evolves, we are always looking to provide our customers with more features and ways to integrate with Anaplan. The new Anaplan APIs and integration connectors leverage Certificate Authority-issued certificates. Certificate Authority (CA) authentication offers a certificate hierarchy known as the "chain of trust" that enables customers to verify the validity of a certificate issuer.

This aligns with industry standards and provides a higher level of security for Anaplan customers.

Who is concerned?

If you are using an Anaplan issued certificate for authentication in your Integrations, you will need to take action prior to December-end 2019, to prevent disruption to your integrations.

Impacted Integration Clients requiring action

Integration Client Current Authentication Method Action Required? Timeline
Anaplan Connect or lower Anaplan Certificate Yes December 2019
Informatica Anaplan Connector Anaplan Certificate Yes December 2019
Snaplogic 1.x Anaplan Certificate Yes December 2019
Tableau 1.0 Anaplan Certificate  Yes December 2019
Any client Anaplan Certificate Yes December 2019

What is the impact?

If you are using certificates generated from the My Account page to authenticate through Anaplan Connect, ETL connectors or custom integrations, you are impacted by the expiration of Anaplan Certificates and you will need to update your authentication method. Anaplan issued Certificates will expire by Feb 25th 2020 and cannot be used for authentication in Integration clients.

How to update the authentication method?

To avoid any disruptions in your Anaplan experience, you can either:

  • Upgrade to the latest API clients (our recommendation), or
  • Switch to Basic Authentication. 

As a best practice, your API clients should use certificates generated with a Certificate Authority.

Frequently Asked Questions (FAQ)?

More details on the Certificate Expirations are here:

Questions, Comments, or Concerns?

Do you have feedback or questions on the “Anaplan-Generated Certificates to Expire at the End of 2019” blog post? Share your thoughts on our Anaplan-Generated Certificates to Expire at the End of 2019 Discussion topic.