Issues logging in to the platform

These are some common questions regarding logging in to the Anaplan platform. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.

I am unable to log in through front door.

  • Do you have an active account? If you're not certain, check that you received a registration email from no-reply@anaplan.com.
  • If you didn’t, contact your administrator.

I am unable to log in using Single Sign-on (SSO).

  • Are your credentials not being accepted? If so, confirm that you are attempting to log in through your company login screen and not through the Anaplan Frontdoor page.
  • If you are having issues reaching the Anaplan tiles page, this indicates an issue with your company’s SSO. Please contact your local IT team or helpdesk to troubleshoot.

After a successful login, you are redirected to Anaplan and receive an error. 

Please contact support@anaplan.com with steps taken and the details of the error message received.

I am experiencing issues logging in via the Certificate-based authentication (API/ Anaplan Connect only)

View a short video regarding SSO Troubleshooting.

Additionally, click here if you are able to log in, but do not see any models listed.

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