disclaimer
issue
When trying to perform and ALM sync, it fails with error:
Model Synchronization Failed
An internal error occurred while preparing the structural changes for synchronization. Please contact Anaplan Support.
This can occur when the sync includes the following two changes:
- A line item has had the value of the 'Use Switchover' property changed
- A new Version has been created
workaround
- In your Development model, identify the version(s) which is new in the revision
- This can be done by downloading and reviewing the comparison report
- Delete this version
- Create a new revision tag and sync that to your Production model
- In the model history, restore back to before you started the workaround
- Create a new revision tag and sync that to your Production model
Or
- In your Development model, identify the line item(s) which had the 'Use Switchover' value changed
- This can be done by downloading and reviewing the comparison report
- Change the 'Use Switchover' value back to its original value
- Create a new revision tag and sync that to your Production model
- Change the 'Use Switchover' value back to the desired value
- Create a new revision tag and sync that to your Production model
If neither of these workarounds is suitable in your use case, please contact our Care team.