Known Issues and Workarounds
Status
You can filter posted Known Issues and Workarounds using the statuses below.
Known Issue: Identifies a known issue for which there is not yet a workaround or a fix.
Workaround: Identifies a known issue for which a workaround is provided.
No Fix: Identifies a known issue that was never addressed with a fix, but which is no longer affecting users due to a subsequent release or some other change.
Fixed: Identifies a known issue that has been fixed in a platform update.
Support Resources
Common Support Questions
- What is Case Portal?
- Case Portal is a new and enhanced way to submit support cases.
View a short video regarding issues accessing Anaplan
View a short video regarding SSO Troubleshooting.
Additionally, click here if you are able to log in, but do not see any models listed.
If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
Review this video for common questions about SSO Troubleshooting
These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
If you require whitelisting to connect to Anaplan, please use the following information.
Please note that this information is subject to change without notice. Please refer to this page in the future for any updates to this list.
Please consult your internal administrators prior to making any adjustments to your internal whitelist.
These are some common questions regarding Anaplan workspaces. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
These are some common questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
If you are having difficulty with importing, this guide will walk you through some steps to help you identify and resolve your issue. Start with Option 1, and only proceed to Option 2 and then Option 3 if the preceding steps do not resolve your issue.
These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
As many Anaplan users know, running large calculations or large imports/exports can, in certain instances have, a significant memory overhead on the Anaplan service. When this happens the Anaplan service needs to free up memory in order to remain healthy. Some users may have received the "Service Temporarily Unavailable" page in the past, which indicates the server is under particularly heavy load and is working to free up memory.