About JayTurner

JayTurner · ‎02-12-2020

This item has been identified as an outstanding known issue. Issue If adding/subtracting decimal values then outputs can appear inaccurate. For example; if you have 4 line items (a, b, c and d) and d has the formula "a-b-c", then setting a=1.01, b=1.005 and c=0.005 should mean d=0 but instead d= 1.1535911115245767E-16. --- Internal Reference: CALC-1467

JayTurner · ‎01-20-2020

A workaround is provided until the issue is officially fixed. Issue If a user has both the Tenant Admin and Encryption Admin role, they may not see all users which belong to their tenant within the Assignments screen in Administration. Workaround Remove the Encryption Admin role from the user, note: if this role is needed, contact your IT department to create an email alias for you which you can then grant this role to. Internal Reference: INFOSEC-6163

JayTurner · ‎01-02-2020

This item has been identified as a known issue, please contact Support at support@anaplan.com if you encounter this. A workaround is provided until the issue is officially fixed. Issue Workaround Sync fails with error: "An internal error occurred while preparing the structural changes for synchronization. Please contact Anaplan Support." The issue occurs if these changes are made in the same sync: (simple list with hierarchy, i.e. child and parent items belong to same list, exists with a property already in the model) list is made to be a numbered list, item is added to list Make the list a non-numbered list, Create a revision and sync, Make list numbered, Create a revision and sync. Internal Reference: ALM-1391

JayTurner · ‎10-03-2019

This issue was resolved as part of our 25th September 2019 update.

JayTurner · ‎10-03-2019

This issue was resolved as part of our 2nd October 2019 mobile update.

JayTurner · ‎09-20-2019

This item has been identified as an outstanding known issue as of our 14th September 2019 release. Issue Slow performance in the New UX which is not encountered when using the linked model within the Anaplan Classic UI. Please contact support@anaplan.com should you experience this issue.

JayTurner · ‎03-11-2019

When you're entering values in percent formatted cells, unless there is a % in the cell, the value entered should be a decimal to show the correct value, e.g. 0.5 should be entered to display 50%. When setting up a filter on a percent formatted line item the value to filter on does not have a % therefore I would assume I should enter a decimal value. This will not generate the correct results, I would actually have to enter 50 to filter on 50%. It would be beneficial to users if the filter dialog included a "%" after the filter value cell to indicate to users that they should be entering whole numbers, not decimals.

JayTurner · ‎12-10-2018

This was fixed as of our 8th December release.

JayTurner · ‎11-22-2018

This item has been identified as an outstanding known issue as of the November 17, 2018 platform release. Please contact Support at support@anaplan.com if you encounter this issue. Issue Workaround Users are unable to export model history. The progress bar will remain at 0%. Please contact Support at support@anaplan.com if you encounter this issue.

JayTurner · ‎11-20-2018

This item has been identified as an outstanding known issue as of the November 17, 2018 platform release. Please contact Support at support@anaplan.com if you encounter this issue. Issue Workaround User is unable to restore a model to a serial in the model history due to an exception. Please contact Support at support@anaplan.com if you encounter this issue.

JayTurner · ‎11-20-2018

This item has been identified as an outstanding known issue as of the November 17, 2018 platform release. Please contact Support at support@anaplan.com if you encounter this issue. Issue Workaround User is unable to archive or copy and archive a model due to an exception. Please contact Support at support@anaplan.com if you encounter this issue.

JayTurner · ‎11-20-2018

This item has been identified as an outstanding known issue as of the November 17, 2018 platform release. Please contact Support at support@anaplan.com if you encounter this issue. Issue Workaround User is unable to access model due to thrown exception. They will then be redirected to launchpad. Please contact Support at support@anaplan.com if you encounter this issue.

JayTurner · ‎10-08-2018

This item has been identified as an outstanding known issue as of the Oct 6th, 2018 platform release. Issue Workaround Some customers are experiencing issues logging in via SSO post Oct 6 release. Please contact Anaplan Support immediately for guidance at support@anaplan.com

JayTurner · ‎10-01-2018

I want to be able to import from a subsidiary view. Business Reason: I don't want to have to create multiple modules for single line items with different dimensionality. If the column in a subsidiary view had an underlying name then using it as the source of an import would be possible.

JayTurner · ‎08-08-2018

This item has been identified as an outstanding known issue; a workaround is provided until the issue is officially fixed. IssueWorkaround Deleting two versions before syncing, one of which had a formula which referenced the other, causes a sync failure with below error: <version> cannot be deleted as it is in use Example: Two versions are deleted, 'v1' and 'v2'. 'v1' had the formula 'v2'. This will cause a failed sync with the above error when the next sync is carried out. Delete versions individually between syncs. e.g. delete 'v1', sync, delete 'v2', sync again.

JayTurner · ‎06-20-2018

This item has been identified as an outstanding known issue as of the 16 June, 2018 platform release . Please contact Support at support@anaplan.com immediately if you encounter this issue. Issue Workaround When searching in Administration duplicate results are returned. N/A Internal Reference: INFOSEC-4740

JayTurner · ‎06-20-2018

This item has been identified as an outstanding known issue as of the 16 June, 2018 platform release ; a workaround is provided until the issue is officially fixed. Please contact Support at support@anaplan.com immediately if you encounter this issue. Issue Workaround When running a model to model import the import becomes stuck at 10% Refresh your browser and try to run the import again. If this is unsuccessful then export the source data to file and import it to the target model.

JayTurner · ‎06-20-2018

This item has been identified as an outstanding known issue as of the 16 June, 2018 platform release ; a workaround is provided until the issue is officially fixed. Please contact Support at support@anaplan.com immediately if you encounter this issue. Issue Workaround Attempts to close and reopen the import dialog will continue to fail with the error: Failed to read data: QueueManager is inactive The source model of the import will also be affected and continue to display the same error when trying to make any changes to it. Please contact support@anaplan.com if you encounter this problem. You can attempt to close the source and target models via Model Management but if this fails Support can help resolve the issue. To avoid seeing the problem again, when opening the import dialog for a model to model import, avoid clicking other tabs in the import dialog until the data preview has loaded in each.

JayTurner · ‎06-19-2018

This item has been identified as an outstanding known issue as of June 16, 2018 platform release . Issue Workaround Workspace Admins are unable to see the full Users list when used as a dimension in a module. We are aiming to resolve shortly. If you require this urgently please contact support@anaplan.com N/A

JayTurner · ‎06-19-2018

This item has been identified as an outstanding known issue as of the June 16, 2018 platform release. Issue Workaround When end users (not Workspace Administrators) navigate to the Workflow tab the status bar is greyed out and so they are unable to change the status of any list item regardless of if they have access to it. Thus, no workflow statuses may be updated by any end user. N/A