Error anaplan connect

Panji
Frequent Contributor

Error anaplan connect

Hi team,

 

I have problem with anaplan connect 1.4, sometimes i get error 

 

2020-07-13 09:21:25 INFO 88 |-- Initializing Service...
2020-07-13 09:21:25 INFO 88 |-- Authenticating via Basic...
2020-07-13 09:21:47 INFO 88 |-- Retrying API request: Attempt (1)
2020-07-13 09:21:50 INFO 88 |-- Retrying API request: Attempt (2)
2020-07-13 09:21:54 INFO 88 |-- Retrying API request: Attempt (3)
2020-07-13 09:22:11 ERROR 88 |-- Server files not found: Server-Files not found for Model-ID=AE3A34E7D5AA49C1B94D37092885E250 (Retryable: api.anaplan.com: Temporary failure in name resolution executing GET https://api.anaplan.com/2/0/workspaces/8a81b00e6d9da7a4016e361dd8ea0319/models/AE3A34E7D5AA49C1B94D3... (Unknown host: api.anaplan.com: Temporary failure in name resolution))

 

OR 

 

2020-07-13 09:49:25 INFO 44 |-- Initializing Service...
2020-07-13 09:49:25 INFO 44 |-- Authenticating via Basic...
2020-07-13 09:49:35 INFO 44 |-- Retrying API request: Attempt (1)
2020-07-13 09:49:38 INFO 44 |-- Retrying API request: Attempt (2)
2020-07-13 09:49:43 INFO 44 |-- Retrying API request: Attempt (3)
2020-07-13 09:50:00 ERROR 44 |-- Anaplan API: Basic Authentication failed! (Retryable: auth.anaplan.com: Temporary failure in name resolution executing POST https://auth.anaplan.com/token/authenticate (Unknown host: auth.anaplan.com: Temporary failure in name resolution))

 

how to fixed this error?

 

thanks

2 REPLIES 2
abhay.kanik
Regular Contributor

Re: Error anaplan connect

@Panji  its a network error,

I suggest you should cross check once whether api.anaplan.com and auth.anaplan.com are whitelisted in your firewall or not.

dsoomar002
Certified Master Anaplanner

Re: Error anaplan connect

Hi Panji,

 

are you able to post a copy of your script and hide the credentials? You will want to ensure your script is passing through the auth and service URLs. Additionally double check to see if the import works manually and an action has been created for the file load.