HELP! Anaplan not working

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Occasional Contributor

HELP! Anaplan not working

I'm having issues using Anaplan through excel.

 

I log into Anaplan through excel and I then click on New to open a new pivot table.

 

At this point, a message appears just below which says "This worksheet does not have a connection to Anaplan."

 

A second window opens but the window is grey and nothing seems to happen.

 

Has anyone experienced this issue before and is there a way to resolve this? I need to connect to Anaplan through excel and not through the online link.

 

 

Thanks

16 REPLIES 16
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Master Anaplanner/Community Boss

Re: HELP! Anaplan not working

@hemal 

+adding @MagaliP 

I've never experienced that particular error but here's some suggestions you might try.

  • Check to make sure you're on the right version of the Excel Add-In
  • Logoff and close Excel. Open up Excel again.Log back in.
  • Make sure you actually have access to the workspace and model you're after by logging on to the Anaplan front door.
  • Log a ticket with support@anaplan.com

Did your connection work in the past? If so, we just need to figure out what changed.

Anyway, some ideas for you.


Jared Dolich
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Master Anaplanner/Community Boss

Re: HELP! Anaplan not working

@hemal 

 

It works perfectly fine for me. Can you try working in different workbook

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Community Boss

Re: HELP! Anaplan not working

Have you ever successfully connected through the add-in on this network ?

Nathan Rudman, Anaplan Model Builder
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Occasional Contributor

Re: HELP! Anaplan not working

I have used Anaplan through excel on this version and using these add ins before. I still cannot access Anaplan through excel. I keep getting a blank page pop up and no access to Anaplan. I have tried closing excel, re-installing both Anaplan and office. I can still access Anaplan through the online weblink only.

 

 

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Master Anaplanner/Community Boss

Re: HELP! Anaplan not working

@hemal 

 

It would be wise to raise a ticket with Anaplan Support and let them take a look at it

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Frequent Contributor

Re: HELP! Anaplan not working

Hi @hemal,

 

the error shows that you are not connected to the model in your workspace after logged in anaplan through excel.

 

Please make a New connection as you can see on the top.

 

Hope, it will help you. Please let me know if you have issue.

 

Thanks,

Naushad 

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Occasional Contributor

Re: HELP! Anaplan not working

When I click on the new connection the same thing keeps happening.

 

A new pop up tab opens but the tab is grey and I cannot access anything. Anaplan effectively freezes.

 

Thanks

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Frequent Contributor

Re: HELP! Anaplan not working

 

 

@hemal , can you please attach the screenshot?

 

 

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Occasional Contributor

Re: HELP! Anaplan not working

anaplan greyed out.png