I'm having issues using Anaplan through excel.
I log into Anaplan through excel and I then click on New to open a new pivot table.
At this point, a message appears just below which says "This worksheet does not have a connection to Anaplan."
A second window opens but the window is grey and nothing seems to happen.
Has anyone experienced this issue before and is there a way to resolve this? I need to connect to Anaplan through excel and not through the online link.
Thanks
+adding @MagaliP
I've never experienced that particular error but here's some suggestions you might try.
Did your connection work in the past? If so, we just need to figure out what changed.
Anyway, some ideas for you.
I have used Anaplan through excel on this version and using these add ins before. I still cannot access Anaplan through excel. I keep getting a blank page pop up and no access to Anaplan. I have tried closing excel, re-installing both Anaplan and office. I can still access Anaplan through the online weblink only.
Hi @hemal,
the error shows that you are not connected to the model in your workspace after logged in anaplan through excel.
Please make a New connection as you can see on the top.
Hope, it will help you. Please let me know if you have issue.
Thanks,
Naushad
When I click on the new connection the same thing keeps happening.
A new pop up tab opens but the tab is grey and I cannot access anything. Anaplan effectively freezes.
Thanks