HELP! Anaplan not working

[hemal]

I'm having issues using Anaplan through excel.

I log into Anaplan through excel and I then click on New to open a new pivot table.

At this point, a message appears just below which says "This worksheet does not have a connection to Anaplan."

A second window opens but the window is grey and nothing seems to happen.

Has anyone experienced this issue before and is there a way to resolve this? I need to connect to Anaplan through excel and not through the online link.

Thanks

[JaredDolich]

@hemal 

+adding @MagaliP 

I've never experienced that particular error but here's some suggestions you might try.

• Check to make sure you're on the right version of the Excel Add-In
• Logoff and close Excel. Open up Excel again.Log back in.
• Make sure you actually have access to the workspace and model you're after by logging on to the Anaplan front door.
• Log a ticket with support@anaplan.com

Did your connection work in the past? If so, we just need to figure out what changed.

Anyway, some ideas for you.

[Misbah]

@hemal 

It works perfectly fine for me. Can you try working in different workbook

[nathan_rudman]

Have you ever successfully connected through the add-in on this network ?

[hemal]

I have used Anaplan through excel on this version and using these add ins before. I still cannot access Anaplan through excel. I keep getting a blank page pop up and no access to Anaplan. I have tried closing excel, re-installing both Anaplan and office. I can still access Anaplan through the online weblink only.

[Misbah]

@hemal 

It would be wise to raise a ticket with Anaplan Support and let them take a look at it

[naushad786]

Hi @hemal,

the error shows that you are not connected to the model in your workspace after logged in anaplan through excel.

Please make a New connection as you can see on the top.

Hope, it will help you. Please let me know if you have issue.

Thanks,

Naushad 

[hemal]

When I click on the new connection the same thing keeps happening.

A new pop up tab opens but the tab is grey and I cannot access anything. Anaplan effectively freezes.

Thanks

[naushad786]

@hemal , can you please attach the screenshot?

[hemal]