Cloudworks set-up page slow?

I played today the first time with Cloudworks and had to experience a pretty bad performance of the set-up page (incl. 504 errors). It told me for example that it "successfully created the integration", but then took almost 5 minutes until it was visible. Going back to home and back into Clouworks just freezed the page for around a minute. Clearing cache etc. didn't solve it. The set-up itself (selecting workspace models etc.) went fast, also anything else in Anaplan has the usual good performance.

Is this normal behaviour of Cloudworks or something for Anaplan support?

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alexpavel

I think you are not alone. 🙂

I had sometimes struggled with the CloudWorks page as well...

- receive error when I try to create a connection/integration/process

- very slow ( never opening ) the page of the Processes

Sometimes clearing the cookies helped...but not always .

Not sure what is the reason.

kevin.cho

Unfortunately I've also experienced the same - both when accessing through the browser, as well as trying to use the Cloudworks API to set up connections. Many server timeouts were had 😞

PhilippErkinger

@alexpavel @kevin.cho I received feedback from L3. Seems to be a bug known to the product team.

alexpavel

@PhilippErkinger Thanks for letting us know!

PhilippErkinger

Another update from the product team:

" I have received a response from the Product team and I am pleased to inform you that this issue is currently planned to be fixed in an upcoming release. I will place this case on hold until that time and reach out to you once the fix is released."

abhay.kanik

Its a half cooked product, it works but has a lot of bugs. it will take 2-3 iteration of updates to be stable I think.

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