Not able to open Excel add in file with 4.2 version

Hi,

I have installed Anaplan Excel Add-in 4.2 version. But now I am not able to open files which were prepared on Anaplan Excel Add-in 3.4. IF I open a file it closes down automatically.

What is the workaround for this issue?

Regards,

Ajinkya

Tags

Extensions

Data Integration

Accepted answers

All comments

Hi,

I am sorry to hear about this issue. You have to convert the file before being able to use it, watch this short training.

If that doesn't solve your issue, please use the "contact support" button in the "add-in help" section of the ribbon to raise a support ticket.

Kind regards,

Magali

Quick Links

Can you help?

Unanswered questions

403 error trying to access Support Portal
Hi - can't access support portal having already registered. Receive the following error message - is this an issue with Anaplan or our internal IT?
Hi Team , I am unable to login to the Anaplan portal using my credential.
Can someone help me i am unable to login anaplan portal using my credentials
Finding History for List Item Creation and changes
Dear Hive Mind, Do we have a way to get the history of a particular List Item, from its creation into a model up until its removal ? I am trying to chase when / how an item has been added into a model and how / when it would have been deleted and then recreated with the same code. Is there a pattern (manual or API) to get…