Anaplan UX Pages Error

Suman Reddy
Suman Reddy
in User Experience

Hi,

 

I have developed an app with several pages in it. Total 60 users are having access to this App and all are with same access. And i can see one user is getting an error when he opened a page in the app. Error message says: "We could not connect to the model"., Please find attached screenshot of error message. I could not find any reason for causing this error from my side. I think some of you might have seen this error, If yes, could you throw me a light how to fix it. Thanks!

 

Suman.

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Answers

  • LipChean_Soh
    LipChean_Soh

    Hi @Suman Reddy 

     

    Is this problem persistent? Or does it go away after the user refreshes the page? Is this problem happening to more than 1 user?

     

    In anycase, you can encourage your user to clear his/her browser cache, and continue monitoring this.

     

    If this problem continues, i would suggest that you reach out support@anaplan.com

     

    Thanks,

    LipChean

  • Suman Reddy
    Suman Reddy

    Thank you @LipChean_Soh 

     

    Yes, error was there till before my post. But i will try the below options and will check again. Thanks you.

     

    Suman.

  • Suman Reddy
    Suman Reddy

    Hi @LipChean_Soh 

     

    Just FYI.. User has tried options suggested by you, but still same error. Anyway i have written email to Anaplan support team.

     

    Thanks,

    Suman.

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