Anaplan + Boomi Integration

Hi Team,

I have flow which runs using Boomi. In this flow data being pushed from DB to Anaplan (upload). While running this flow, i'm getting below error message.

[1001] cannot parse the JSON response.
HTTP Response: Unable to complete the HTTP call due to a communication error with the remote server. sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed

Any help?

Thanks,

Accepted answers

All comments

DaanishSoomar

Hi @Santosh,

Former Anaplan Support member and Certified Master Anaplanner here. I have seen the PKIX error in the past. This is tied to a "trust" issue in the relationship between the CA Certificate and Java KeyStore.

Does your network go through a proxy?

See the thread here, your IT team may find it useful, particularly the attached document in my response. Let me know if this helps.

https://community.anaplan.com/t5/Anaplan-Platform/Regarding-Anaplan-Connect-Script-issue-while-intrection-to/td-p/102814

Santosh

This help but when I run same process after couple of minutes it runs fine. If it's certificate issue, the process should not complete.

Thanks,

DaanishSoomar

Hey Santosh, I have seen instances where this can give you a false sense- the reason is sometimes the proxy can inadvertently allow the action to run sometimes and not others - causing an intermittent issue.

What I would do is double check with your IT team and Boomi team if the action is passing through a specific proxy. You will need to call it out explicitly.

Otherwise the IT team can force the trust relationship with Anaplan.

Alexandrucociorva

Hi @DaanishSoomar,

Hi @DaanishSoomar,
I'm encountering a similar issue between Anaplan and Boomi. Boomi is importing items into a list, but occasionally I get the following error:

[1001] Cannot parse the JSON response.
HTTP Response: Unable to complete the HTTP call due to a communication timeout error. Read timed out.

Do you have any idea what might be causing this?
Thanks in advance!

Alex

DaanishSoomar

Hmm, interesting. How often does it fail @Alexandrucociorva?

I would consult with your IT team and have them see if they can whitelist the following:
https://support.anaplan.com/domains-c8235c7d-8af2-413b-a9ff-d465978806b9

Alexandrucociorva

Hi @DaanishSoomar,

Thanks for your help! We actually discovered it was a firewall issue and have since resolved it.

Thanks again!

Alex

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