Issue with viewing images in NUX

Jsdeloria21
Jsdeloria21
in User Experience

Hi Anaplan,

I would like to ask since I have been having this issue since out development phase. I cannot seem to view the images in the Anaplan NUX. At first thew the images in the Anaplan NUX. at this issue since out development phase. I cannot seem to view the images in the NUXe issue was because the images was stored in the sharepoint folder of the client where I currently have issue logging in. but now the images are already stored in the module and not in the sharepoint folder I still cannot view the images/logos on the MR pdf and NUX.

Resolution: clear cache on the browser, I reinstalled Chrome and Firefox to ensure to reset all settings to default. In the MR pdf I can only view it once exported to pdf.

I turned off  my firewall – just in case this is the one causing the problem.

But in the NUX even if I export it as pdf it is still blank (see below). Is there any resolution that you can suggest because I am currently tasked to check whether all images/logos of the client is visible on the NUX. And I cannot check it if it is not visible on my side (and the client is very particular on the logos- as it represents their company). The weird thing is that I am the only one not seeing this. My teammates and clients can view them on their end. Is this a known bug in the NUX or is it just my service unit (laptop) that has a problem.

 

Jsdeloria21_0-1646119116439.png

 

Jsdeloria21_1-1646119137267.png

This is the view after I export to pdf a page.

Jsdeloria21_2-1646119168545.png

 

any feedback would be greatly appreciated,

 

Thanks and Regards,

 

 

 

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Best Answer

  • Misbah
    Misbah
    Answer ✓

    @Jsdeloria21 

     

    That's weird. If others are able to see it so should you. It might be wise to check it from a different machine by using your anaplan credentials. It could be your browser issues as well.

     

    Misbah

    Miz Logix

Answers

  • Jsdeloria21
    Jsdeloria21

    Hi Misbah,

     

    Is there a way to work on this since I dont have an available unit at present. is there a settings in the browser where I can allow the images to be seen.

     

    Thanks and Regards,

     

  • Misbah
    Misbah

    @Jsdeloria21 

     

    Not that I can think of. You can do screenshare with your colleague and try to login from his machine remotely. 

     

    Last resort is to open a ticket with support

     

    Misbah
    Miz Logix

  • andrewtye
    andrewtye

    If you've got issues with images in NUX and PDF creation it might because unless the picture is publicly hosted then it won't be created due to authentication issues. (@sprender might be able help out here)

    Are you sure that the image is stored in module and isn't just referenced as a line item? Because I didn't think that development had been released yet.

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