Model timing out

emilydunn

I've noticed that in the past few days, I've been getting timed out of my model more often. What's going on with that? Should I speak to my Workspace Admin?

sarah

Anaplan reduced the time-out from 12 hours to 30 minutes, keeping in line with industry security best practices.
The timer starts when a user stops navigating or entering data in Anaplan (stops communicating with the Anaplan server). If a user simply clicks to another tab/module, they will reset the timer.
Some users have found that they can be inactive for up to 40 minutes before the automatic logout occurs.
This change is implemented system wide and can not be modified by customer.


Please let us know if you are experiencing any other time-out issues with a support ticket -- support@anaplan.com -- so we can quickly resolve the issue for you!