cloudworks process runs but no data transfers

I am using Cloudworks for the first time purely for scheduling transfer of data.
I have a process that simply imports data from a module to a list within the same Model.

I set the Cloudworks process up and it successfully runs (green tick)
However it does not actually import any data.
If I run the process (action) directly in the model it works, and imports the data

Why would the Cloudworks process run but not actually import the data?

Accepted answers

andrewtye

Have a look at these: https://help.anaplan.com/f6f94935-6f97-4530-91fb-19ddc06a746c-Common-CloudWorks-errors-and-solutions
Particularly the selective access one which was our issue to begin with.

All comments

andrewtye

Have a look at these: https://help.anaplan.com/f6f94935-6f97-4530-91fb-19ddc06a746c-Common-CloudWorks-errors-and-solutions
Particularly the selective access one which was our issue to begin with.

Tiffany.Rice

@andrewtye - the selective access one is tricky and got us too on the initial setup.

andrewtye

@Tiffany.Rice half the problem (much like with that area) is it's hard to find the Internal User. But we get there!

DeveloperCYT

My list has now got Selective Access and Internal(Full Access) as suggested but alas the Cloudworks runs, the process and action runs, but still no data is imported.

ChrisStauffer

Did you set the Internal(Full Access) assignment in the Target list?

DeveloperCYT

Finally solved it

The Module that the data is exporting from has a list, that has a parent that is Selective Access, so i updated the parent list to have Internal(Full Access) and voila the data from the module has imported.
Thanks for the help, go there in the end.

Note: Make sure all module source lists, whether they are source, parent or grand parents that have selective access, are set to Internal(Full Access).

andrewtye

Excellent! It's quite the tricksy thing... SA is great except for this!

DeveloperCYT

Hi,

I have another import and that model does not have Internal(full access) in the user list when I try to add read permissions? How does that user get set-up ?

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