User unable to refresh a connection on PPT


This item has been identified as an outstanding known issue.  A workaround is provided until the issue is officially fixed.



The below error message is displayed when a user attempts to refresh a connection after authenticating using the dropdown for login as shown in the image below:





This issue can be easily avoided by clicking on the login option itself (the user symbol) to authenticate (and not the drop down).


If this workaround is not suitable in your use case, please contact Support at



Internal Reference: PPTX-341

Best Answer

  • Dikshant
    Answer ✓

    Thanks for the information; this is useful for folks who try to establish a connection with PowerPoint.