Excel Addin Issues

NickLi

Hi,

Has anyone recently updated to the latest MS Excel 365 version (2310) and have issues with using the Anaplan Excel addin? For some reason I can no longer open any Excel file that has an Anaplan data table. I also cannot even create one from scratch before Excel force closes itself.

Thanks!

jkok

I had this same issue. I contacted Anaplan about it and they had no solution. I finally had to uninstall the 2310 version and downgrade to the previous version. I've been watching for other mentions of this but didn't see any until now.

NickLi

I thought I was going mad. No one seems to have any solution. How did you uninstall the 2310 version and get back to the old version?

jkok

See this link that will walk you through it. You will need admin access to your PC to do it.

NickLi

Thanks, appreciate it - don't think the link is allowed to be posted here but I will need IT to assist.

avicario

FYI,

Looks like Anaplan support officially acknowledged this issue.

https://support.anaplan.com/excel-add-in-not-compatible-with-excel-version-2310-cf579f83-9c92-41e5-9e02-6f1c172b3141

Thanks,