Experiencing Occasional 'Basic Authentication Failed' errors under SSO
We recently switched majority of our workspaces over from Basic Authentication to SSO for security. To populate our models with data that is rapidly changing we push data through our internal data store through an ETL (Workiva formerly known as OneCloud) hourly sometimes more often than that. There is a dedicated service account that is used and labeled as a Workspace Admin and SSO Exception user allowing it to sign in with the traditional Basic Authentication which was done across every workspace. When the switch was made to SSO each workspace/model connection was validated for each workspace with no issues end to end initially.
We are now seeing occasional errors while syncing our data with the connector returning a 'Basic Authentication Failed' error < 10% of the time during the BD. None of the configurations changed other than the using SSO. The Authentication & API Basic URI are both still the defaults at (https://api.anaplan.com) & (https://auth.anaplan.com)
I was curious if this was a known error or is there another action that need to be completed to eliminate this error from happening sporadically.
Any help would be very beneficial.
Answers
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Hi @ccrowe1 - I have seen this issue before, and typically it has to do with Workiva's secrets manager giving the wrong credentials. From the sounds of it, you have everything set up correctly. I would contact Workiva support and see if they perhaps had an issue with their secrets during the time you experienced this issue.
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Hi @ccrowe1 - On the Workiva platform, they will have a way to save your login credentials that you save with the WChains connection manager. The system that saves these credentials might have had a service disruption coinciding with your issue. This issue might be listed here: . Unfortunately, this is all we can offer. You can also look at to see if there were any API issues when your integration in Workiva was being executed.
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