Anaplan add list API timeout.

nwangaxxsys · 2024-07-23T22:05:59+00:00

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Currently we are running an integration which we are inserting values into list through Mulesoft.
However sporadically through out the day, we would get time out errors inserting into Anaplan.
If we are inserting batches of 500+ records from the API, Anaplan endpoint seems to either timeout or extremely slow.
This has been observed in postman also.

Solutions we have tried to resolve this:
Setting time out to 90 seconds for http request timeout
Setting retry on scenario where it timeout the first time (This solves some but some could try 3 times and still fail)

Does anyone else have this issue?
I have a few theories.
1. Anaplan API is rate limiting the call. (No proof through support or documentation)
2. Model is currently running another process causing Anaplan API to be slow and timeout the insertion.

Accepted answers

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Dikshant

We are also facing similar issues with integrations through Snaplogic, and yes, it seems to be like since Anaplan process might be blocking the model and our jobs might have a less timeout configured, causing the job to fail sometimes during the day. Increasing the timeout will resolve the issue but I think it may block the model even longer in that case as it will try to execute the job for a longer duration.

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