Unable to Login to Anaplan

pranali08
pranali08
edited August 23 in Modeling

Some user are unable to login to Anaplan and they are not getting an option to reset the password, showing as failed to assert user. Attaching the screenshot for your reference.

Screenshot 2024-03-28 154520.png

user. Attaching the file for your reference.

Best Answer

  • andrewtye
    andrewtye
    Answer ✓

    What you'll need to do is turn off SSO for the user, have them do the password reset activity, then turn SSO back on for them.

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