Integrations - Excel Add-in

Question

Hi,

Is anybody else experiencing issues with the Excel Add -in when using Single Sign in? I can only access it when using the old sign in method.

nicole.johnson · Answer

I had trouble with this as well, and discovered it worked for me by going to Authentication Settings and choosing the following:

* Use Universal Login: toggled on
* Environment: Default 
* Click "Sign In" 
* Enter your work email address

Then, for subsequent log ins SSO works. I hope this works for you!

Rizzkhan · Answer

Yes, some users have reported similar issues with the Excel Add-in when using Single Sign-On. A possible workaround for now is to switch back to the old sign-in method, as you've mentioned. You might also want to check if your organization's SSO settings are properly configured for the add-in, or try updating the add-in to the latest version, as that sometimes resolves compatibility issues.

jeffrey597doss · Answer

Hi,

It seems you’re not alone in facing issues with the Excel Add-in when using Single Sign-On (SSO). Many users have reported similar problems, which could be due to compatibility issues or specific settings in your Office environment. To troubleshoot, ensure your Excel is up to date by going to File > Account > Update Options > Update Now. Try signing out of Excel and then signing back in using the SSO method to ensure the correct credentials are used. Also, check that the add-in is enabled in the Excel options menu. If SSO continues to fail, consider using the old sign-in method as a temporary workaround. If the issue persists, reaching out to Microsoft Support for more detailed assistance might be necessary.

I hope this helps!