Anaplan Image Library - Image not showing for Virtual Desktop Users

sgrujo
sgrujo
in User Experience

Hi Anaplanners,

I'm having an issue where images in the Anaplan Image Library won't show for virtual desktop users (services like Citrix). Are there any workarounds? Is this a known issue?

Thanks in advance!

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Answers

  • Tiffany.Rice
    Tiffany.Rice

    First I've heard of this. We have VDI users and haven't had any reported instances where Image cards sourced from the Assets library won't display.

    I'd first try the normal bag of tricks, clear the browser cookies and reauthenticate, if the issue persists I'd log a ticket to Anaplan support, https://support.anaplan.com/ .

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