Text card - enable rich text - data loss

AlejandroGomez
AlejandroGomez
edited January 22 in User Experience

Hi community

I had a field text card published on a page. This card had multiple paragraphs written on it. When I enabled "Rich Text" for the card, all text after the first paragraph disappeared. Is this a common /known issue?

Thanks

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Answers

  • Tiffany.Rice
    Tiffany.Rice
    edited January 24

    @AlejandroGomez - first I've heard of that issue. If you disable the rich text, does the data reappear?

    One anomaly I've noticed is the usage of carriage returns, text pasted into a cell within a grid card seems to retain the returns but if you view it in a text field card it's as though they aren't there. Conversely if you use a return in a rich text card, in the cell now contains the html markup. I did a silly little example below to show how the behaviors and displays differ between the various card types.

    image.png

    I think there may be some lessons to be learned here, perhaps there are limitations in using rich text as it seems that once you start any other references to that element in the UX will also need to have rich text applied. https://help.anaplan.com/configure-a-field-card-0be60d06-31a4-46de-94f8-af103911286a

    image.png

  • AlejandroGomez
    AlejandroGomez
    edited January 24

    Thanks for the additional insights, @Tiffany.Rice

    Edit: I have been trying to replicate the issue, and all I can see now is that all the paragraphs are combined together in a single block of text when Rich Format is enabled. Maybe I just got the impression that some content was missing as a result of this.

  • Tiffany.Rice
    Tiffany.Rice

    @AlejandroGomez - I'm glad to hear that! While frustrating I am sure, it is less concerning that true data loss. Working with text is always a bit tricky when it comes to the formatting elements.

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