Models - Blank Screen

TD1
TD1
in Modeling
image.png

Hi Folks,

I am getting this blank white screen which has been loading forever. I have cleared my cache, used different browsers, verified my access with administrator but still issue persists.

Is anyone facing the same issue? And found solution?

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Answers

  • Tiffany.Rice
    Tiffany.Rice

    Hey there, we are having the same issue with the models in one of our workspaces. Typically in past when this has occurred it indicates the workspace's server/core needs a restart on the Anaplan side. If you have any integrations setup for those models, you'll typically also receive connectivity failures, example of possible error message: 502 Bad Gateway

    You'll need to open a support ticket so they can assist https://support.anaplan.com/

  • alexpavel
    alexpavel

    @TD1 : Definitely Anaplan support could help with these kind of situations (as @Tiffany.Rice indicated). It is possible that there are some active tasks (which unfortunately cannot be checked by workspace admins) that make all the models of that workspace un-available.

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