Level 3 Sprint 2. Assign button greyed out on UX

ChrisPang
ChrisPang
in Academy Discussions

My 'Assign Accounts' action button in the UX is greyed out. Thus, not allowing me to see the expected pop up window to be able to update or remove the parent. Have watched the microlesson but not able to determine why. Tried changing the context of the Action card to the highest level in the hiearchy as well as syncing to selection of the right grid.

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Expected Window (screenshot from microlesson)

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Answers

  • ChrisPang
    ChrisPang

    Solved. Needed to click on the G3 Territory level (and not the lower G4 Territory / Account#) for the action to change from greyed out to blue. Came to this conclusion by adding the same action and corresponding system module to a dashboard on the backend.

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    image.png

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