Recording available: Understanding the new Customer Care Portal

MadisonR
MadisonR
edited February 11 in Blog
Recording available: Understanding the new Customer Care Portal

If you missed our event today, Understanding the Customer Care Portal, a recording is now available. In this event, I provide a demo highlighting the value of the new comprehensive case visibility, self-service tools, and dynamic case submission form to reduce resolution times.

Topics covered include:

  • Seamless access to knowledge resources
  • Unified case visibility
  • Dynamic case submission form
  • Portal roles
  • 'Customer-Partner’ case collaboration
https://play.vidyard.com/YWzm1ttCAgupeUMyjVJkGE

Questions? Leave a comment!

…….

Author: Madison Rines is the Senior Manager, Customer Care & Premium Services at Anaplan.

Tagged:

Comments

  • andrewtye
    andrewtye

    Will have to raise some issues/requests then! 👍️

  • Unknown
    Unknown
    This content has been removed.
  • MollieF
    MollieF

    15:07 - How a portal admin can find the Registration Code in My Account
    39:39 - How to register user with Registration Code (given by portal admin)

Categories