List of subprocessors
Anaplan provides documentation that lists the affiliates and subservice organizations that are material to the provisioning or support of our hosted service.
For the latest information regarding third-party subprocessor vendors, see the current list of subprocessors.
To subscribe to this page and receive notifications when we update the list of subprocessors, please follow these steps:
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That will ensure you receive notifications of the comments on this post, which offers the updates you need.
Comments
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9/24/2021:
- Notification for Elasic.co to be added to the subprocessor list; The Elastic platform will be used to process security telemetry to support Anaplan’s security operations center. This may include customer data, such as authentication or audit activity, that could be used to help identify unusual and/or otherwise potentially malicious activity.
- Notification for ExtraHop Network Inc to expand scope with Anaplan; This is a security solution that provides forensic analysis, and malicious activity based off of anomalous behavior. This solution is currently only deployed in single tenants, with select customers- Anaplan intents to expand this service to all customers.
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10/26/2021:
Removing Coackroach DB from the subprocessor list.
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11/1/2021:
Notification for TrustArc to be added to the subprocessor list; TrustArc is a privacy platform and will be our third party to manage Data Subject Access Requests and customer communication and subscription preferences.
Notification for Confluent to be added to the subprocessor list; Confluent is used for security event management in a multi-cloud environment.
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1/12/2022:
Notification for Involve.ai to be added to the subprocessor list; Involve.ai is a customer intelligence platform providing predictive insights and automation using artificial intelligence to assist with predicting customer health scores, growth, and account expansion.
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2/23/2022:
Notification for Forethought.ai to be added to the subprocessor list; Forethought.ai will be ingesting customer emails and chat messages that route to Salesforce in order to aid in triage, solving, and assistance.
Notification for Unbabel to be added to the subprocessor list; Unbabel is an application that translates customer support cases in various languages into Salesforce. Customer Care agents would potentially leverage this tool for translation needs.
Notification for Temporal.io to be added to the subprocessor list; Temporal.io is a workflow engine that allows writing and running of cloud based applications and coordinates microservices.
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3/23/2022:
Notification for Equinox Agents to be added to the subprocessor list; Equinox Agents is a business management consultant provider supplying live chat teams for technical support to B2B SaaS companies.
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05/04/2022;
Notification for updating the purposes of use for Amazon Web Services Inc to include expansion of hosting data used to operate the Anaplan platform (Metadata and Account data).
Notification for updating the purposes of use for Google Inc to include Canada as a public cloud hosting location, and expansion of hosting data to operate the Anaplan platform (Metadata and Account data).
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05/17/2022:
Notification for removal of Involve.ai and Forethought from subprocessor list.
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05/27/2022:
Notification for updating the purposes of use for Amazon Web Services Inc to include Australia as a public cloud hosting location.
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06/28/2022:
Notification for removing TrustArc from the subprocessor list.
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08/29/2022:
Formatting changes to the list and removal of third-parties that are non-essential to the operations or provisioning of the Anaplan service.
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8/31/2022:
Notification for AppViewX to be added to the subprocessor list. AppViewX is a software tool that will support the Anaplan platform with certificate management, including monitoring expiry, generation of new certificate, and notification.
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11/10/2022:
Notification for adding VeeAr Analytics to the subprocessor list. VeeAr Analytics is an IT services and consulting firm that will help with implementation services for select Anaplan customers.
Notification for AppViewX to be removed from the subprocessor list.
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Notification for updating Okta, Inc. (Auth0, Inc.) hosting locations to include Frankfurt, Germany and Dublin, Ireland.
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Notification for adding GlobalLogic to the subprocessor list. GlobalLogic will help with one-time implementation, operational support, and ongoing technical support services for select Anaplan customers.
Notification for VeeAr Analytics to be removed from the subprocessor list.
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Notification for adding Grafana to the subprocessor list. Grafana will support audit, observability, security and reporting for Anaplan platform applications.
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8/24/2023
Notification for adding Foundever to the subprocessor list. Foundever will be a customer support service provider for Anaplan platform via email and the Anaplan support portal.
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Notification for removal of A2P Technologies LLC (Equinox Agents) from the subprocessor list.
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Notification for removal of Splunk, Inc. from the list of subprocessors.
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Notification for adding Microsoft Corporation (Fluence customers only) to the subprocessor list. Microsoft Azure provides Fluence with cloud Platform-as-a-Service (PaaS) capabilities i.e., hardware, servers, operating system, web services, monitoring capabilities, data storage, networking, and virtualization support.
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