List of subprocessors

ErikaT
edited July 10 in Platform updates

Anaplan provides documentation that lists the affiliates and subservice organizations that are material to the provisioning or support of our hosted service.

For the latest information regarding third-party subprocessor vendors, see the current list of subprocessors.

To subscribe to this page and receive notifications when we update the list of subprocessors, please follow these steps:

  1. Sign in to your Community account.
  2. Select the "ribbon" icon (bookmark) at the top right of this page. (If you don’t see the icon, that means you need to sign in to Community.)

Once you've completed the above, you need to decide if you prefer "email" or "popup" notifications (we recommend selecting email). To receive "email notifications," click on the "bell icon" at the top right (next to your profile picture) and you'll see notifications with the 3-sliders. Click on the sliders to view your preference. Once on the preference page, you can select email notification for any subscriptions you have as seen here:




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Comments

  • adrienne.canter
    edited November 2022

    9/24/2021:

    1. Notification for Elasic.co to be added to the subprocessor list; The Elastic platform will be used to process security telemetry to support Anaplan’s security operations center. This may include customer data, such as authentication or audit activity, that could be used to help identify unusual and/or otherwise potentially malicious activity.
    2. Notification for ExtraHop Network Inc to expand scope with Anaplan; This is a security solution that provides forensic analysis, and malicious activity based off of anomalous behavior. This solution is currently only deployed in single tenants, with select customers- Anaplan intents to expand this service to all customers.
  • adrienne.canter
    edited November 2022

    10/26/2021:

    Removing Coackroach DB from the subprocessor list. 

  • adrienne.canter
    edited November 2022

    11/1/2021:

    Notification for TrustArc to be added to the subprocessor list; TrustArc is a privacy platform and will be our third party to manage Data Subject Access Requests and customer communication and subscription preferences. 

    Notification for Confluent to be added to the subprocessor list; Confluent is used for security event management in a multi-cloud environment. 

  • ErikaT
    edited November 2022

    1/12/2022:

    Notification for Involve.ai to be added to the subprocessor list; Involve.ai is a customer intelligence platform providing predictive insights and automation using artificial intelligence to assist with predicting customer health scores, growth, and account expansion.

  • ErikaT
    edited November 2022

    2/23/2022:

     

    Notification for Forethought.ai to be added to the subprocessor list; Forethought.ai will be ingesting customer emails and chat messages that route to Salesforce in order to aid in triage, solving, and assistance.

     

    Notification for Unbabel to be added to the subprocessor list; Unbabel is an application that translates customer support cases in various languages into Salesforce. Customer Care agents would potentially leverage this tool for translation needs.

     

    Notification for Temporal.io to be added to the subprocessor list; Temporal.io is a workflow engine that allows writing and running of cloud based applications and coordinates microservices.

  • ErikaT
    edited November 2022

    3/23/2022:

     

    Notification for Equinox Agents to be added to the subprocessor list; Equinox Agents is a business management consultant provider supplying live chat teams for technical support to B2B SaaS companies.

  • adrienne.canter
    edited November 2022

    05/04/2022;

    Notification for updating the purposes of use for Amazon Web Services Inc to include expansion of hosting data used to operate the Anaplan platform (Metadata and Account data). 

     

    Notification for updating the purposes of use for Google Inc to include Canada as a public cloud hosting location, and expansion of hosting data to operate the Anaplan platform (Metadata and Account data). 

  • ErikaT
    edited November 2022

    05/17/2022:

     

    Notification for removal of Involve.ai and Forethought from subprocessor list.

  • ErikaT
    edited November 2022

    05/27/2022:

     

    Notification for updating the purposes of use for Amazon Web Services Inc to include Australia as a public cloud hosting location.

     

  • adrienne.canter
    edited November 2022

    06/28/2022:

    Notification for removing TrustArc from the subprocessor list. 

  • adrienne.canter
    edited November 2022

    08/29/2022:

    Formatting changes to the list and removal of third-parties that are non-essential to the operations or provisioning of the Anaplan service. 

  • ErikaT
    edited November 2022

    8/31/2022:

     

    Notification for AppViewX to be added to the subprocessor list. AppViewX is a software tool that will support the Anaplan platform with certificate management, including monitoring expiry, generation of new certificate, and notification.

  • ErikaT
    edited November 2022

    11/10/2022:

    Notification for adding VeeAr Analytics to the subprocessor list. VeeAr Analytics is an IT services and consulting firm that will help with implementation services for select Anaplan customers.

     

    Notification for AppViewX to be removed from the subprocessor list.

     

  • Notification for updating Okta, Inc. (Auth0, Inc.) hosting locations to include Frankfurt, Germany and Dublin, Ireland.

  • Notification for adding GlobalLogic to the subprocessor list. GlobalLogic will help with one-time implementation, operational support, and ongoing technical support services for select Anaplan customers.

     Notification for VeeAr Analytics to be removed from the subprocessor list.

  • ErikaT
    edited March 7


  • Notification for adding Grafana to the subprocessor list. Grafana will support audit, observability, security and reporting for Anaplan platform applications.

  • LaTashaP
    edited August 24

    8/24/2023

    Notification for adding Foundever to the subprocessor list. Foundever will be a customer support service provider for Anaplan platform via email and the Anaplan support portal.