User access. Request could not be processed.

Temkhen
Temkhen
in Integrations and extensibility

Hi all.

Can anyone help solve problem with access into my model for new user?  

Each time when he's trying to enter, he receives message. Please find attached.

 

Most intresting, that for others new users with the same Model role, this error not shown.

 

Thx in advance.

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Answers

  • usman.zia
    usman.zia

    Hi Temkhen, 

     

    Does this problem only happen on his machine? If so then you could try clearing the cache and cookies on the browser. 

     

    Have you confirmed his access rights to model, would be worth checking that these are correct and he has access to view? 

     

    Thanks, 

     

    Usman

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