Excel Add-in Error - Refresh failed. The required name range could not be found.

CallumW
CallumW
in Integrations and extensibility

Hi all,

 

I am getting the following error after trying to refresh data after connecting to a module through the excel add-in.

 

"Refresh failed. The required name range could not be found."

 

I am using V3.1 and have never had this issue before.

 

I have done some testing and it seems there is something wrong with the name of the module which is

KPI's | Demise | KPI's

After changing the name to ABC123 and reconnecting and refreshing there was no issue.

 

Is this a known issue?

 

Best,

 

Callum

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Answers

  • anirudh
    anirudh
    Hi Callum,

    I have also experienced intermittent errors while using the Excel add-in. In the case of name range not found, just running a refresh again usually resolves the issue
  • CallumW
    CallumW

    Hi Anirudh,

     

    Unfortunately I cannot fix it in this way.

     

    I am also unable to Pivot (the button becomes completely unresponsive for a period of time) - wasn't an issue on v3.0!

     

    Best,

     

    Callum

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